Mary Joy
Cajandab
VIRTUAL ASSISTANT | SOCIAL MEDIA
MANAGER | BOOKEEPER | PORTFOLIO
MANAGER | ACCOUNT MANAGER
SCHOOLS ATTENDED
DIAZ COLLEGE - NEGROS ORIENTAL
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization Calendar & Meeting
Scheduling Research, Data
Collection and Data Entry SMM
(scheduling posts) Website post
management Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides MS
Office (Word, Excel, PowerPoint,
Outlook) Other administrative
support.
CONTACT ME AT:--
live:cajandabmj
Address: Poblacion,
Vallehermoso Negros Oriental
6224
Financial Management | June-
Knowledge in office works and procedures.
Have studied Call Center Management, and Front
Office Management.
Responsible for some or all of an organization's
accounts, known as the general ledger. Recorded all
transactions and post debits (costs) and credits
(income).
Produces financial statements and other reports for
supervisors and managers.
WORK EXPERIENCE
PROPERTY MANAGEMENT
JULY 2021 - AUGUST 2024 WFH
I helped my manager to manage her 20 properties.
I update weekly and bi weekly report for the property.
I update Budget Comparison for 11 properties
I manage maintenance request from tenants.
Communicate with Onsite managers about property
maintenance.
Conduct weekly check - in to all onsite managers.
Submit Bid Comparison for UNIT TURN and
Maintenance request that is above maintenance limit
Scheduling calendar events.
Scheduling move-out process.
Updating vacancy reports
Provide assistant to all tenants inquiry
Scheduling work orders to vendors.
Creating work orders when request is received.
Contacting tenants if the work has been completed.
Obtaining estimates from vendors.
Creating bid comparisons between two vendor's
estimate.
WORK EXPERIENCE
WORK EXPERIENCE
APPOINTMENT SETTING/COLD CALLER &
LEAD GENERATION
AUGUST 2021- FEB 2022 WFH
CUSTOMER SERVICE REPRESENTATIVE
MARCH 2019- APRIL 2020 BPO
A real estate cold call is a way for realtors to find new
clients by making phone calls and advertising their
services. Usually, real estate professionals have no prior
connection to the people they're calling.
Outbound cold calling to prospects using the
dialer and scripts we provide. Choosing
dispositions for the prospects/contacts
according within cold call platform. Handling
objections properly. Scheduling follow up calls
for either yourself or another team member.
Regular meetings before shift. Utilization of a
time tracking app. Updating results at end of
shift.
As a Customer Service Associate, or Customer
Retention Associate, I am responsible for helping
customers with questions or concerns regarding
company products and services. Below are my duties
to fulfill Listening to customers’ concerns and
handling complaints and returns Giving detailed
explanations of services or products Working with a
sales team to create better methods to address
customer complaints Reviewing customer accounts
and
transactions
while
resolving
issues
Communicating with customers in-person, through
email or chat, over the phone or on social media
Receiving orders, calculating charges and processing
payments Monitoring customer satisfaction levels
Referring customers to superiors when necessary
FREELANCE ESL TEACHER MARCH 2019 - AMERICAN HEART ASSOCIATION CSR JULY 2021 WFH
WFH FEBRUARY 2022 - JULY 2022
I was part of the teaching english online and here are
my responsibilities:
I conduct activities and lessons based on ESL
teaching methodologies.
Encouraging and engaging students to speak in
English.
Motivating students and using humor to induce a
pleasant learning environment.
Maximizing students’ talk time through oral tests and
presentations.
Displaying excellent classroom management.
Keeping accurate records of student performance.
Communicating with the Department Head or
Principal, as needed.
Maintaining standardized guidelines.
As a Customer Service Associate, or Customer
Retention Associate, I am responsible for helping
customers with questions or concerns regarding
company products and services. Below are my duties
to fulfill Provide CPR certificate to all participants once
they have completed their training. Provide refund for
phantom bounce/canceled by the trainer. Book an
appointment for their CPR Classes. Arrange
rescheduled training. Provide good quality of
customer service to those unsatisfied customer.
WORK EXPERIENCE
WORK EXPERIENCE
CHAT SUPPORT SPECIALIST WFH MARCH SOCIAL MEDIA MANAGER WFH MARCH
2022 - - SEPTEMBER 2022 AUGUST 2021FEB 2022 WFH
Provide good quality of service through chat.
Received huge inbound chats from customers who
participate to an Auction. Provide technical
resolution to their system if not running. Give
resolution to their problem such as refund, won item
not received, shipping inquiry and more.
AMAZON ACCOUNT MANAGER
JULY 2021 - AUGUST 2024 WFH
Identify brands and distributors to start a direct
wholesale account using Smartscout
Develop and nurture strong relationships with
existing suppliers.
Place wholesale orders that align with our
business goals.
Collaborate effectively with the team to ensure
seamless account setups and order processing.
Exhibit strong communication and negotiation
abilities.
Secure account approvals and ensure all
necessary documentation is in place.
Research excellent keywords for optimized
copywriting and product listing
Create products title, bulletin points, product
description and back-end optimization
Identify key metrics for tracking and growth areas of
opportunity
Drive growth through brand improvement
strategic planning
Assist others as necessary
Order Processing
Invoice creating
Order follow-up
Graphic Design
Provide good content to the clients Social Media such
as Facebook. Instagram, Twitter, and Tiktok. Ensure to
increase the likes and followers of each Social media.
Enagement Reply to inquiries. Schedule post every
day. Perform small graphic design through Canva
VIRTUAL ASSISTANT CERTIFIED
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.
