Mary Jovilyn Caay

I am currently working with Uber Philippines Centre of Excellence LLC Manila providing Level 2 Funnel Escalations Support for drivers and delivery persons in ANZ. Our team’s expertise is to ensure that customers’ trust in our business is recovered by acknowledging the issue or miss, and then communicating and presenting solutions in a clear and concise manner.

I have been practising a sense of urgency and perseverance when attending to customer concerns for more than 7 years now with different brands such as Uber (in-house), Hotels.com, DirectTV, Dish, Google Play Apps & PayPal. It has helped me develop a strong curiosity to find root causes of issues, and a determination to fix and improve processes over the years with solid issue identification skills, confidence in call handling, and excellent written communication. Being customer-obsessed, having an owner mindset (And not a renter) and being proactive enable me to bring value-add to users needs and provide the best in class customer experience.

I look forward to working with some of the best talents in the world, collaborating and helping brands, businesses scale and optimize their business goals, and providing the best in class customer experience to their users.

https://www.linkedin.com/in/maryjovilync/