Mary Josephine Asagra

MARY  JOSEPHINE ASAGRA Add : Liboton St Penafrancia ave Naga City Philippines Number :- /--   Objective   Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry.   Educational Attainment  Universidad de Sta Isabel Bachelor of Science in Nursing Took college for last  2004 until  2007  Universidad de Sta Isabel High school Graduated last 2004  Naga Central School Elementary Graduated last 2000   Work Experience Lead Generation / B2B and B2C ( MCA , Credit Repair , SEO Campaign, Vacation Package and Timeshare) Inbound Sales / Outbound Sales (Mortgage , Auto Insurance , Health Insurance , Medicare, etc) Virtual Assistant Online Tutorial Appointment Setter / Telemarketer Data Entry / Email/ Chat Support Recruiter Specialist  C3/ CustomerContactChannels Bonifacio Global Center T-mobile Customer Sales Representative Started last June 2014 until Feb 2015  Teleperformance Magallanes Alphaland Comcast Technical Sales Representative Started last Dec 2013 until June 2014  Teletech Pasay AT&T Uverse Care  Representative Started last June 2013 until Dec 2013 Startek Philippines Ortigas AT&T Mobility  Business Care Started last Jan 2013 until June 2013  Sutherland Glbal Services Camarines Sur Mcafee Customer Care Started last Dec 2011 until Jan 2013 Responsibilities As a customer Service we resolve complaints via phone, mail, and email. Use telephone to reach out to customers and verify account information. Work directly with the customers via phone and email to describe products and/or in order to persuade potential and current customers to purchase new products and services. Assist customer in processing order through website, refunds and exchange. Make follow ups via email and phone calls. Perform troubleshooting steps via phone and internet by remotely accessing their computer. Set Appoint for Installation and Repair. Advertise and promote product via phone and website. Process order. As a Lead Generation Specialist, I’m responsible fo r prospecting, qualifying and generating new sales leads. Follow up on leads and conduct research to identify potential prospects. Prepare, compile and sort documents for data entry , combine and rearrange data from source documents where required , transcribe information into required electronic format, scan documents into document management systems or databases Advertise products and services through phone and email.  Qualities Knows how to promote positive behaviors at all times. Computer literate. Good communications skills. I am flexible enough to learn everything about the product and process and to handle different campaigns or a specific account. I know how to build strong rapport and establish good relationship w/ the clients. Can work independently Know how to multitask