Mary Joseph

MARY JOSEPH PERSONAL INFORMATION Name: Mary Joseph Date of Birth: 13th April 1999 Sex: Female Marital Status: Single Nationality: Nigerian Address: [REDACTED] Phone: [REDACTED] Email: [REDACTED] PROFESSIONAL SUMMARY Highly organized and proactive operations professional with experience supporting remote teams, managing administrative workflows, and ensuring smooth day-to-day operations. Skilled in coordinating tasks across departments, maintaining accurate records, and improving efficiency in fast-paced environments. Adept at remote collaboration, time management, and digital communication tools. CORE SKILLS • Remote Operations Support • Administrative & Virtual Assistance • Workflow Coordination • Process Improvement • Team Collaboration (Remote) • Data Entry & Documentation • Microsoft Office & Google Workspace • Time Management & Self-Motivation • Communication & Problem Solving EDUCATION Ibrahim Badamasi Babangida University, Lapai, Niger State BA in English — 2025 WORK EXPERIENCE Remote Operations Coordinator M&M; Beauty House (Remote) — 2024 – 2025 • Coordinated daily business operations remotely, ensuring smooth service delivery • Managed scheduling, client bookings, and internal communications • Monitored inventory levels and supported restocking processes • Implemented workflow improvements to increase efficiency • Maintained digital records and generated operational reports Operations Assistant (Remote) Telus International — 2022 – 2024 • Provided operational and administrative support to distributed teams • Managed data entry, reporting, and documentation with high accuracy • Assisted in tracking performance metrics and workflow progress • Communicated with clients and team members across digital platforms • Ensured compliance with company processes and service standards Virtual Administrative Assistant La-Tres Cleaning Company (Remote) — 2021 – 2022 • Handled scheduling, email correspondence, and client communication remotely • Maintained organized digital records, invoices, and service logs • Coordinated team assignments and service timelines • Responded to client inquiries and resolved issues efficiently • Supported daily administrative tasks to ensure smooth operations Customer Care Representative De Chefs Kitchen — Abuja, Nigeria — 2023 – 2024 • Managed customer interactions across phone, walk-in, and online channels • Processed orders and coordinated with kitchen and delivery teams • Maintained high customer satisfaction and handled complaints professionally • Managed POS transactions and daily sales reconciliation • Assisted in upselling products and promotions EXTRACURRICULAR ACTIVITIES • Reading • Writing • Networking • Social Activities REFEREES Helen Joseph — CEO, M&M; Beauty House — [REDACTED]