Mary Jean Palon

MARY JEAN D. PALON More than 14 years of work experience as a professional and a freelancer on different areas of expertise with proven administrative, customer service, technical support, social media management, graphic design, video editing skills. WORK EXPERIENCES --linkedin.com/in/mjpva live:.cid.28e6eedd8be78bc4 EDUCATIONAL BACKGROUND Centro Escolar University Bachelor of Science in Tourism Mgmt. TOOLS / SOFTWARES Adobe Photoshop Adobe Premiere Pro Adobe Illustrator Adobe InDesign CorelDraw CANVA Microsoft Office Applications Google Workspace Calendly Salesforce CRM HubSpot CRM PROFESSIONAL SKILLS Virtual Assistance Administrative Support Technical Support Customer Service Social Media Management Email Management Data Entry Web Reasearch and Lead Generation Website Creation Graphic Design Video Editing Online Webinar Coach/Trainor PERSONAL SKILLS Customer oriented person Excellent Communication Skills Highly organized Fast Learner Multi-tasker Time Management Skills Reliable and Professional PHARMACY CUSTOMER SERVICE REPRESENTATIVE - BROADPATH March 2022 - June 2022 Received inbound calls from current pharmacy plan members. Responded to inquiries regarding benefit and eligibility information and prescription status. Made outbound calls to members regarding prescription issues. GRAPHIC DESIGN COACH - IMAGE CONCEPT EVENTS June 2020 - March 2022 Trained more than 100 people in new tools for graphic design and Adobe products/softwares for freelancing jobs, content creation and video editing. GRAPHIC ARTIST / SOCIAL MEDIA MANAGER - IMAGE CONCEPT EVENTS April 2014 - March 2020 Developed concepts, graphics, and layouts for product illustrations and company logos using Adobe Photoshop and Canva. Assembled raw video footages and inserting sounds to enhance the footage. This also includes selecting transitions, musics, sound effects, and digitally splicing video and synchronizing them into one file using Adobe Premiere Pro. EVENTS SPECIALIST - IMAGE CONCEPT EVENTS April 2012 - March 2020 Planned, organized, managed, and coordinated several types of corporate events. Coordinated with vendors and logistics. Organized physical and digital marketing. Arranged payments on vendors and processed invoices. Managed and maintained Photobooth and Photoshoot setup in events. Responsible for editing all raw photos using Adobe Photoshop. EXECUTIVE ASSISTANT - LANDBANK OF THE PHILIPPINES July 2009 - February 2012 Managed schedules, emails, meetings, and coordinated with the corporate clients. Coordinated travel arrangements, prepared itineraries, planned logistics, and submitted expense reports. Screened all incoming phone calls, inquiries, visitors, and correspondence. Maintained the current filing and database system. CUSTOMER RELATIONS ASSISTANT - LANDBANK OF THE PHILIPPINES February 2007 - June 2009 Received and assessed all incoming telephone calls /inquiries and re-directed to its appropriate department. Collected, sorted, distributed, and prepared email, messages, or courier deliveries.