Mary Jean Ente

MARY JEAN ​ENTE Blk28 Lot15 Phase1 Calaanan Resettlement site, Cagayan de Oro City, Misamis Oriental, Philippines 9000 | (C- |- PROFESSIONAL SUMMARY ● Qualified agent in fast-paced customer service and call center environments. Personable and professional under pressure. ● Flexible and hardworking in deadline-driven environments. ● Excellent communicator as a Customer Service Representative. ● Patient and empathetic agent with extensive background in conflict resolution and customer care. SKILLS ● Exceptional communication skills ● Quick learner ● Strong client relations ● Training development aptitude ● International sales support WORK HISTORY Call Center Representative ● ● - Answered an average of 100 chats per day by addressing customer inquiries, solving problems and providing new product information. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems. Appointment Setter ● ● Support Zebra Home based Less than 6 months Made at least 45 calls per hour Generated at least 1 appointment per week EDUCATION Sitel Academy Orientation Preparation for a call center agent Philippine Call Center Institute Call Center NC II New Testament Christian College BS Theology Cabulohan National HS High School Diploma