Mary Janine Francisco Carbon

MARY JANINE F. CARBON 592 Gov. A. Pascual St., San Roque Navotas City, 1485 -- CAREER OBJECTIVES I strive to enhance my skills and business efficiency while serving my organization with dedication. With experience in client interactions and problem-solving, I am committed to exceptional customer service. Combining my expertise and passion, I deliver high-quality performance while pursuing personal and professional growth. EDUCATIONAL BACKGROUND TERTIARY LEVEL OUR LADY OF FATIMA UNIVERSITY, Valenzuela City Bachelor of Science in International Tourism Management Specialized in Travel and Tour Operations 2022 – 2024 SECONDARY LEVEL UNIVERSITY OF THE EAST, Caloocan City Accountancy, Business and Management Strand 2019 - 2021 WORKING EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Verizon Wireless - Telco Account Alorica Cubao, Quezon City 2022 - 2023 CONSUMER ESCALATION AGENT Uber - Food & Ride Hailing App Concentrix Cubao, Quezon City 2023 - 2023 CS OPERATIONS PeopleFun - Mobile Games Keywords Studios Manila, Pasig City 2023 – June 2025 SKILLS Communication Skills Problem Solving Skills Multitasking Attention to Details Active Listening Strong Work Ethic Organization Skills Adaptable Customer Service Skills SEMINARS AND TRAININGS ATTENDED ● ● ● ● EDIFYING PROFESSIONAL ADROITNESS IN THE MIDST OF THE PANDEMIC UNIVERSITY OF THE EAST TOURISM SOCIETY SOAR HIGH BOARDING TO THE CABIN CREW SUCCESS MANAGING DIVERSITY IN MULTICULTURAL WORKPLACE PERSONAL INFORMATION ● ● ● ● Height: 160.02 cm Weight: 65 kg Birthday: June 21, 2000 Birthplace: Navotas City CHARACTER REFERENCES Milcah Senora-- I hereby certify that the above stated information is true and correct. Mary Janine F. Carbon Applicant