Mary Jane Polosan

SITIO HUYONG-HUYONG BACAYAN CEBU CITY 6000, PHILIPPINES -- MARY JANE POLOSAN Objective: Dedicated and results-driven Appointment Setter and Team Manager with 7 years of experience in the BPO industry. Proven success in driving sales, leading high-performance teams, and exceeding targets. Seeking a challenging role to leverage my extensive BPO experience and leadership skills to contribute to the success of a dynamic organization. Professional Experience: Appointment Setter - Ace Services Inc. June 2016 – September 2019 ● Doing inbound and outbound calls for Solar and Home Improvement accounts. ● Successfully set appointments with key decision-makers for a diverse range of clients. ● Utilized advanced communication and negotiation skills to overcome objections and secure appointments with high-profile clients. ● Actively participated in client meetings, providing insights into market trends and customer preferences. ● Collaborated with the sales and marketing teams to refine messaging and improve lead quality. Team Manager - Ace Services Inc. September 2019 - October 2023 ● Lead and managed a team of appointment setters in a fast-paced BPO environment. ● Conducted regular training sessions on product knowledge, objection handling, and effective communication techniques. ● Implemented data-driven strategies to optimize lead generation and appointment-setting processes, enhancing efficiency and productivity. ● Fostered a positive team culture, emphasizing collaboration and goal alignment. Education: College Level Hotel and restaurant services at ACLC COLLEGE MANDAUE, Cebu Philippines. Skills: ● ● ● ● ● ● ● ● ● Appointment Setting Team Leadership BPO Industry Expertise Sales Strategy Training and Development Client Relationship Management Communication Skills Problem Solving Time Management