Mary Jane Gerondio

With over seven years of BPO experience spanning customer service, technical support, billing, and administrative support, I have built a versatile skill set that allows me to deliver reliable and high-quality assistance across a variety of functions. My background has trained me to manage high volumes of emails and chats with professionalism, handle scheduling and calendar management with precision, and maintain accurate documentation using CRM tools and other business applications.

In every role I’ve held, I have been recognized for being highly organized, detail-oriented, and proactive in addressing challenges. I take pride in resolving issues quickly while maintaining professionalism and ensuring client and customer satisfaction. Whether it’s troubleshooting technical concerns, managing billing inquiries, or streamlining administrative processes, I approach each task with efficiency and a commitment to excellence.

I am now seeking remote opportunities where I can transition my skills into a Virtual Assistant role. My goal is to help businesses stay on top of daily tasks, improve workflow efficiency, and maintain clear communication channels. By combining my BPO experience with my adaptability and strong work ethic, I aim to provide dependable, results-driven support that allows executives and teams to focus on their core business priorities.