Mary Jane Del Rosario
Virtual Assistant
Rizal, Philippines
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WORK EXPERIENCE
Task Us
2021 - 2025
Content Moderator
E-Commerce Company
2019 - 2021
Customer Service VA
Transcom Worldwide
Philippines
2015 - 2018
Technical Chat Support - Quadplay
Ensures content on a given platform or website meets the company’s standards
and guidelines. Reviewing and removing offensive and inappropriate content
to monitoring user behavior and flagging potential policy violation.
Assist customers with processing an order, process refund and returns, order
status and upselling.
Assist Customers with technical queries for Internet, TV, Landline and Email services
Chat Support - Mobile
Assisting customers with regards to their billing inquiries, payment processing,
processing orders, refunds and account management
Logistics Operation
Doing outbound calls to customer with the installation of their Internet, TV and Landline
services.
Receiving inbound calls from Installers/Engineers with regards to the installation of
customers services.
EDUCATION
Bulacan State University
Bachelor of Science in Elementary Education
LANGUAGE
SKILLS
Cultural Awareness
Problem-solving abilities
Content Management
Excellent Communication
Online research
Detail Oriented
Customer Service
Multitasking
English
