Mary Jane Bardon

Mary Jane Bardon Professional Summary Results-driven Reports Analyst & Customer Service Specialist with 15+ years of experience in customer support, data administration, reporting, and lead generation. Skilled at creating data-driven insights, improving processes, and delivering outstanding client support. Adept at using Excel, Power BI, and CRM tools to streamline workflows and support business growth. Recognized for strong problem-solving, communication, and stakeholder collaboration skills. Core Skills • Data Reporting & Analysis (Excel, Power BI, Google Sheets) • Customer Service (Email, Chat, Phone Support) • CRM & Lead Management • Process Improvement & Workflow Optimization • Appointment Setting & Sales Support • Virtual Assistance & Remote Collaboration Professional Experience Cognizant Technology Solutions Inc. – Reports Analyst (July 2020 – Present) • Managed and refresh large datasets, ensuring accuracy and integrity for reporting. • Generated daily, weekly, and monthly dashboards to support team and leadership decisions. • Troubleshoot data discrepancies and implement corrective actions to maintain seamless reporting. • Collaborated with cross-functional teams to meet reporting requirements on time. Offshore Intelligence – Appointment Setter (Apr 2019 – Mar 2020) • Contacted prospects via phone/email to schedule appointments for the sales team. • Updated CRM records to track lead status and ensure timely follow-ups. • Coordinated closely with sales representatives for smooth lead handovers. • Consistently met appointment-setting targets and improved conversion rates. 24/7 Customer Philippines Inc. – Customer Service & Chat Support (Feb 2010 – Apr 2019) • Assisted customers with billing inquiries, mobile service activations, and troubleshooting. • Handled service changes, SIM replacements, and account updates. • Delivered prompt, clear resolutions that improved customer satisfaction. Aegis PeopleSupport Inc. – Sales & Email Support Representative (Mar 2006 – Feb 2010) • Closed travel sales by booking flights, accommodations, and rentals, boosting revenue. • Provided VOIP customer support via email, resolving technical and account issues. • Maintained high response accuracy and improved customer retention. Education AMA Computer Learning Center – Roces Ave., Quezon City Computer Systems Design & Programming -) Languages • English – Advanced • Filipino – Native