MARY JAMES
@
-
O
-
,
6,Soneye street Agodo Ikorodu,Lagos
state.
OBJECTIVE
Motivated and customer-focused professional seeking a dynamic position that allows me to utilize my
communication, problem-solving, and organizational skills. With experience in call center environments, customer
service, and virtual assistance, I aim to deliver exceptional support, manage administrative tasks efficiently, and
contribute to enhancing customer satisfaction and operational success.
EXPERIENCE
April 2023 -
MedAxis Communications
June 2023
Call center agent
Assisted patients with appointment scheduling, insurance verification, billing inquiries,
and prescription coordination for a U.S.-based healthcare provider.
Promoted healthcare plans and wellness products, consistently achieving and exceeding
monthly sales targets.
Delivered step-by-step technical support for telehealth platforms, mobile apps, and
medical devices.
Ensured strict compliance with HIPAA guidelines while handling sensitive patient
information.
July 2023 -
Civitas contact solution
September
Customer service representative
2023
Completed training in customer service practices, including handling customer inquiries,
managing complaints, and providing product information.
Assisted in answering incoming calls and emails, offering support for simple productrelated questions.
Documented customer interactions and updated records in CRM software.
Learned and practiced troubleshooting basic issues, providing helpful solutions and
escalating when necessary.
Developed strong communication and problem-solving skills, ensuring a positive
customer experience.
October
Qualiserve Technologies
2023 -
Customer service representative
December
Participated in customer service training, learning effective communication and problem-
2023
solving techniques.
Assisted in handling incoming customer inquiries via phone, email, and chat, providing
basic product information and resolving issues.
Gained experience using CRM software to document customer interactions and follow up
on open cases.
Practiced troubleshooting simple technical issues and providing step-by-step guidance to
customers.
Demonstrated strong active listening skills, ensuring customer concerns were
understood and addressed in a timely manner.
February
Vertex Contact Solutions
2024 - May
Call center agent
2024
Handled incoming and outgoing calls to assist customers with inquiries, complaints, and
service requests.
Provided clear instructions and support for troubleshooting basic technical issues.
Promoted products and services based on customer needs, meeting sales goals
consistently.
Recorded call details and updates in CRM systems accurately for future reference and
follow-up.
Maintained professionalism and empathy, achieving high customer satisfaction scores.
July 2024 -
Digital solutions
October
Virtual assistant
2024
Provided remote administrative support, including managing calendars, scheduling
appointments, and coordinating meetings.
Handled email management by responding to client queries, prioritizing important
messages, and organizing the inbox.
Conducted online research and compiled data for reports and presentations.
Assisted with customer service, answering inquiries about products and services, and
resolving basic issues.
Managed social media accounts, scheduling posts, interacting with followers, and
helping with content creation.
Utilized tools like Google Workspace, Microsoft Office, Trello, and Slack for efficient task
management and communication.
November
Support consultants
2024 -
Virtual assistant
February
Created marketing materials such as flyers, brochures, and promotional content to
2025
support business development.
Developed and tracked spreadsheets to monitor sales, performance metrics, and other
key business data.
Supported email marketing campaigns by drafting, scheduling, and analyzing the results
of email communications.
Managed customer interactions by responding to inquiries and providing assistance with
product or service-related issues.
Aided in managing digital advertising campaigns, including optimizing social media and
Google Ads for better targeting and results.
Improved workflow by implementing more efficient processes and recommending tools
for better productivity.
EDUCATION
2023
Benue state university Makurdi
Public Administration
2025
Remote Edge Academy
Call center management
SKILLS
Strong verbal and written communication skills
Active listening and empathy
Multitasking and time management
Attention to detail and accuracy
Strong collaboration and teamwork skills
Highly organized with excellent time management
Proficient in Google Suite, Microsoft Office, and project management tools
Proficient in CRM software and call handling systems
Confidentiality and professionalism in handling sensitive data
