Mary Ivorey Balubayan

Overview of my current job:

1. Attends to all Bangko Sentral ng Pilipinas' complaints forwarded to the bank.
2. Accepts and prepares the correspondence to customer via mail, social media platforms, electronic mail or any other non-voice channel.
3. Completes all Customer Service requirements which have been internally identified to have a service delivery failure.
4. Effectively communicate to clients in a concise manner, be able to recognize client's disposition and adapt to a personalized service to clients.

5. Interface effectively with other internal client/s and units to achieve the quickest possible solution for a client request or concern. Be able to escalate  person in charge if the need arises.