ALONGE MARY ISRAEL--, -
LinkedIn
SUMMARY
As a Customer Support Specialist, I support business needs and ensure the implementation of
company strategies and objectives. I have a strong background in Accounting and Customer
Support, consistently providing exceptional assistance to companies and customers by offering
timely and efficient solutions.
My skills also include administrative assistance. I am proficient in various CRM Systems and
Software Solutions, effectively using these tools to enhance customer interactions, streamline
operations, and increase productivity. Driven by a passion for learning and adapting to new
skills, I am dedicated to significantly contributing to business growth while continuously
expanding my expertise.
EXPERIENCE
Tizeti Network Limited
Account Personnel
Oct 2022-Till Date
•
Daily Activation of Customer's Account via HubSpot.
•
Preparation of Financial Statement.
•
Preparation of monthly bank reconciliation and consolidation statement.
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Preparation of invoices to customers.
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Inventory reconciliation
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Revenue tracker and postings.
•
Posting of Petty cash.
Avail Technologies Ltd
Accountant & Administrative Officer
Oct 2019 – Sept 2022
• Preparation of payroll and other employee benefits
• Preparation of financial statement
• Tax computation and remittance such as (VAT, PAYE, WHT, CITA, CGT and Pension).
• Maintain open communication with management and suppliers.
• Analysis of General ledger and preparation of financial statements.
• Effective and Efficient control of all unit in the organization.
Bm & Co Professional Services
Senior Audit Trainee
March 2018-Oct 2019
• Filing client’s tax returns.
• Assist principal partner to prepare audited financial statements.
• Designing an internal control system for the client.
•
Analyzing and cross-checking financial details of client account.
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Verifying details of transaction, including funds received and total account balances.
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Carrying reviews and reconciliation of client’s account payables and receivable.
EDUCATION
Ekiti State University
Bachelor of Science: Accounting.
Sept 2011- Aug 2016
PROFICIENCIES
• Virtual Assistant
• Customer Support
• Excellent Verbal and Written Communication Skill
• Front Accounting
• QuickBooks
• Google Suite
• Microsoft Office Tools
• CRM Tools (HubSpot, Zapier, Zendesk, Slack)
• Project Management Tools (Asana, Trello, Monday.com)
• Appointment Scheduling Tools (Calendly, Picktime, Bookify)
• Lead Generation Tools (Apollo.io, Lead scrapper)
• Email Management Tools (Lemlist, Mailchimp)
• Rental Platform (Airbnb, Booking.com, Zillow)
CERTIFICATIONS
• Remote Work Professional Certification- Certiprof.
• Association of Chartered Accountant of Nigeria- ICAN.
• Problem Solving and Troubleshooting- LinkedIn Learning.
• IT Help Desk for Beginners-LinkedIn Learning.
• Diploma in Information Technology Support- Alison.
• Customer Service Foundations- LinkedIn Learning.
• Serving Customers Through Chat and Text- LinkedIn Learning.
• Building Rapport with Customers- LinkedIn Learning.
