SUMMARY
A skilled graduate from University of Iloilo – PHINMA with a degree in Bachelor of Science in Information Technology major in Web Development who is dependable and conscientious, who is accurate and detailed oriented
Completed the Professional Employment Program by LiveIt Global Services Management Institute’s – AYALA Company
Gained unparalleled competence on Sales Delivery, Customer Service, and Technical Support.
A scholar of the Department of Information and Communications Technology under the DigitalJobsPH program which is a Virtual Assistant course in Data Entry, Audio and Video Transcription, Email, Task, Calendar Handling, Customer Service Management, and Social Media Management.
SKILLS AND ABILITIES
Programming Skills
Specialized in use and build of PHP, JAVA, CSS, and HTML by using the language in creating a user-friendly and seamless website, which resulted to an easy to use and fully functional website, entitled “Online Shopping Cart” and “Publishing System”.
Sales Skills
Succeeded in probing customer wants, interest and needs by asking compelling and funneled questions, which resulted to knowing/understanding what the customer really needs.
Succeeded in positioning product and service features and benefits by asking the needs of the customer, which resulted to a better presentation of the product features and benefits and have the customer buy the product because it fits his needs.
Technical Support Skill
Effectively supported a CSR with an issue with his computer by troubleshooting the problem and provide necessary solutions; resulted to fixing the problem in a short span of time so the agent can continue his calls.
Effectively provided basic hardware and software support to customers by knowing how to install/uninstall or repair software/hardware; resulted to fixing basic hardware/software problems of customers.
Work Experience
SPi Global CRM – OJT IT DepartmentJune 2014 to October 2014
Supported CSRs.
Do basic computer troubleshooting.
Fix hardware and software problems of agents.
Installed OS and applications.
Computron Business CenterApril 2013 – May 2013
Do basic computer troubleshooting.
Installed OS and applications.
TeleTech Inc.
Customer service representative. (T-Mobile USA) July 2014
Nueva Valencia, Guimaras – Local Government UnitJanuary 2015 – Present
Project Coordinator – Municipal Tourism Office
TRAINING/CERTIFICATION
Professional Employment Program October 2013
LiveIt Global Services Management Institute – AYALA Company
DigitalJobsPH September 2019
Department of Information and Communications Technology
EDUCATION
University of Iloilo - PHINMA June 2010 – April 2014
Bachelor of Science in Information Technology major in Web Development
ACHIEVEMENTS
Presidential ScholarJune 2010 – April 2011
PHINMA Scholar June 2011 – April 2014
AFFILIATIONS
UI Star PublicationJune 2011 – April 2014
Philippine Society of Information Technology Students June 2011 – April 2014
Programmer’s CircleJune 2011 – April 2014
REFEREES
Lalaine G. Gallego
Human Resource Personel
SPi Global CRM
3/F Iloilo Supermart Building
Avancena St., Molo, Iloilo City-
