Mary Helen Joy Bautista

 MARY HELEN JOY BAUTISTA #5 Canda Street East Bajac-bajac Olongapo City-- EDUCATIONAL BACKGROUND Tertiary:2005 - 2010AMA Computer College - Olongapo Olongapo, Zambales Bachelor of Science Major in Computer Engineering Secondary:2000 - 2004St. Joseph's Highschool Olongapo, Zambales Academic Awardee Primary:1999 - 2000St. Joseph's Elementary School Olongapo, Zambales Academic Awardee 1997 -1999Olongapo City Elementary School Olongapo, Zambales Academic Awardee 1996 - 1997 Wesley United Methodist Church Olongapo, Zambales QUALIFICATIONS: -Supports Windows (hardware and software) -Office 365 Administration -Windows server 2008/2012 administration -Exchange server administration (2010/2013) -Active Directory Administration -Windows server 2008/2012 administration -Wordpress development and web maintenance -NAS Synology administration -Preventive server maintenance as per standard checks (checking and clearing event logs, errors, etc) -Helpdesk Ticketing tool (CRM, Connectwise, HPSM) -Telecoms administration -Responding and resolving backup log errors using Storage Craft Shadow Protect -Sharepoint 2013 administration -Technical processes administration -Removal of virus and malware infections from computer systems. -Remote support to computer system via Labtech, Teamviewer, LogMein, RDP and VNC to resolve incidents and manage requests. -Continuum Administration -FTP/SFTP/FTPS -Researching resolution to problems. -Making documentations which will be presented to the clients as proposal. EMPLOYMENT HISTORY February 2014-May 2018 Freelance Systems Engineer/Systems Administrator (home based) Working on configuration of server 2012 essentials. Troubleshooting issues and making sure that the server is running ok. Best practice for the server is always being checked. Wordpress Administration/Web developer NAS Synology Administrator Making documentations which will be presented to the clients as proposal. Windows 7 and 8 and 10 support (hardware/software) Server support VOIP support Continuum Administration SFTP/FTP/FTPS ShadowProtect/Cloudberry/Carbonite administration Worked as a project manager on below projects successfully: Office 365 deployment to 5 sites On-premise Active Directory Sync with Office 365 NAS Synology infrastructure setup Server 2012 configuration March 2013-February 2014 Concur Technologies Philippines Desktop support Analyst Active directory administration Mailbox/Email accounts/public folders creation, modification and deletion Hardware and software support (Windows and MAC) reimaging laptops local and international Remote access support: VPNs Exchange 2010 server administration through powershell and console Lync Server 2010 Administration Telecoms administration/Avaya Administration/Modular Messaging Saleforce/Metranet Sophos/SGN administration Sharepoint 2010/2013 administration Office 365 Windows Server 2008 R2 VMWare August 2012-March 2013 FUJITSU-WeServ International Inc Creation, modification and deletion of account in AD Granting users access to shared folders, mailboxes, distribution lists Blackberry account administration Cisco phone account creation, modification and deletion Voicemail account creation, modification and deletion Hardware and software troubleshooting Citrix troubleshooting Managing incidents/requests that may breach SLA Managing incident/requests that needs to be closed, processed; coordinating with users and support groups Processing change requests Managing high severity issues Network troubleshooting Remote access support; Juniper, VPNs June 2010-August 2012 Hewlett-Packard Philippines Provide client support and technical issue resolution via phone or email Configuration of client's equipment by installing drivers for hardwares and softwares. Administering servers for users' accesses. Granting users access to folders, servers. Creation, modification and deletion of user accounts in AD. Resolving hardware and software errors Condeco support. Identify and correct or advise, on operational issues in client computer systems. RSA token administration Ellipse password reset Granting administrator rights MTN administration Managing incidents that may breach SLA Coordinating with support groups for further troubleshooting especially when there are high severity issues Citrix troubleshooting. Resolving network issues . Supports VPN and 3G card. Mapping of network drives, printers Supports Windows/UNIX Servers, Active Directory, Application Administration, Networking, SAP, RDP, RSA, Condeco, Sharepoint. PERSONAL BACKGROUND Age:31 Civil Status:Single Date of birth:July 13, 1987 Place of birth:Olongapo, Zambales Citizenship:Filipino Religion:Catholic Height:5'2'' Weight:105.6 lbs. Language:English and Filipino I hereby declare to the best of my knowledge that the above information is true and correct. MARY HELEN JOY BAUTISTA Applicant