Mary Hatchien Tiang Kong

I bring over 8 years of experience in customer service and contact center operations, along with 5 years of hands-on experience in remote executive and administrative support. My background has allowed me to develop a strong balance between operations management, client relations, and executive-level support.

In my previous roles, including my time at Legalist, I supported fast-paced teams by managing inboxes, calendars, and internal workflows, ensuring that priorities were handled efficiently and nothing fell through the cracks. I’ve coordinated meetings across multiple time zones, handled sensitive communications, and acted as a reliable point of contact between executives, clients, and internal teams.

On the operations side, I’ve managed high-volume customer interactions ranging from 50 to over 100 inquiries per day while maintaining quality and responsiveness. I’ve implemented and improved workflows that reduced response times and increased customer satisfaction. I’m experienced in handling escalations, resolving complex issues, and maintaining professionalism even in high-pressure situations.

My technical skills include working with various CRM platforms, helpdesk tools, and productivity systems. I’m highly proficient in email management, scheduling tools, data entry, reporting, and process documentation. I’m also comfortable learning new tools quickly and adapting to different systems depending on the company’s needs.

What sets me apart is my ability to think proactively and operate with minimal supervision. I don’t just complete tasks, I look for ways to improve processes, anticipate needs, and support the bigger picture of the business. I’m highly organized, detail-oriented, and dependable, with a strong sense of ownership over my work.

Overall, I bring a combination of reliability, efficiency, and a genuine commitment to helping businesses run better and deliver excellent service to their clients.