Mary Grace D. Villegas
Address: 37 san Juan Street. Brgy. Kapitolyo, Pasig City 1603
Cellphone: -
Email: -
Objective To seek for an opportunity where my skill, experience & knowledge will be applicable
Work Experience Teleperformance Technical Support Representative
July 2011 to March 2012
US based internet and cable provider, responsible in troubleshooting modem/internet connections, remote access in customer computer, replacing modems if found defective, sending dispatch for installation and update reports on site issues, assisting customer on changing wireless network passwords and settings, trouble shooting on tv wiring / cable reception issues. giving instructions on how to reprogram universal remote,program show recording etc. trouble shooting cable boxes and placing order for replacements if found defective. up selling on channel ad ons free trials and internet speed upgrades. etc.
Sitel Philippines Corporation Customer Service Representative
March 2010 to May 2011
International Bank based in US .handles account and account holder inquiries on bank statement( explains bills, charges, balance and credit, payments/ payment option, atm withdrwals etc), disputes and fraud reports, create new accounts, inquiries on credit limit and credit report standing etc.
Sykes Asia Customer Service Representative
September 2008 to May 2009
Customer service/ tech support handled installation and activation of Adobe software, Sales adobe suits, Product inquiries, provides supports on older/phase out software. basic trouble shooting.
ePLDT Ventus Parlance Customer Service Representative
May 2008 to September 2008
US based cable provider responsible in handling customer inquiry, creating new accounts, sales, disputes and adjustments, memorize all products and services to upsell. Sending dispatch for new installations or issues.
Jollibee Food Corporation Cashier
January 2006 to July 2006
I was a working student at this time since my father died of heart attack, had to support myself and provide for my brother and mom.
Education Pamantasan ng Lungsod ng Pasig
B.S. Computer Science
-
Pasig City Institute of Science & Technology
Motorcycle / Small Engine Servicing
2009
Seminars/Trainings Attended
August – September 2009 Motorcycle / Small Engine Servicing
Pasig City Institute of Science and Technology
Enrolled to hone my skill and way of thinking. I was more on customer service person than a techie one before, so with this course i was trained to trouble shoot a motorcycle engine, Learned the timing, cleaning carburetor and settings. Dismantle every gears, bolts and nuts ,wiring then put it back again and make the engine work. Sure thing i was able to have deeper understanding on how a technical support should think.
May – June 2008 Call Center Fundamentals
ePLDT Ventus
Personal Born on April 30,1990. English language proficient.
Background People-oriented, coachable, trainable and can work with minimal supervision.
