Mary Grace Vanessa D. Sabadlab

Mary Grace Vanessa D. Sabadlab Phase IV Block 10 Lot 129 Golden City Brgy. Dila, City of Santa Rosa 4026-- Objective: To secure a position where I can broaden my knowledge much further and where my qualities of a fast learner and the ability to take challenges can be used. Personal information: Date of Birth: Sept. 20, 1987 Birthplace: Paranaque Religion: Born Again Christian Status: Married Weight: 55 kgs. Husband’s name: Jeffrey C. Sabadlab Father’s name: Danilo D. De Ocampo Mother’s name: Emily Marchan ______________________________________________________________________________ Work Experience Kgb_ Phils. (formerly Infonxx) City of Santa Rosa, Laguna Customer Service Representative (UK SMS account) August 20, 2008 – December 8, 2009 Duties & Responsibilities: - Handling sms messages - Giving relevant & accurate information to customers - Searching the web Teletech City of Santa Rosa, Laguna Customer Service Associate (T-mobile account) October 2010 – December 2010 Duties & Responsibilities: - Providing information to T-mobile clients regarding their account - Troubleshooting Customer Service Associate (Telstra Bigpond) Billing/Activations, Technical Support (ADSL, Wireless & Cable) December 12, 2011 – March 4, 2015 Duties & Responsibilities: - New Accounts/Orders Activations - Billing Enquiries - Troubleshooting Convergys Customer Service Associate (DirecTv) Billing and General Inquiries June 17, 2015 – April 09, 2016 Duties & Responsibilities - Billing - Accounts Information IBM Customer Service Associate Hardware Receive Call - Internal Account Philippines June 28, 2016 – Dec. 20, 2016 Duties & Responsibilities: - Creating tickets for hardware issues (IBM machines) - Assisting customers in updating follow up for existing tickets Skills - Has good communication skills Fluent in English and Tagalog Researcher Can work under pressure / minimal supervision Team player Educational Background Elementary Canossa Academy, Lipa City Kalayaan Elem. School, Merville, Pasay City - High School Great Christian Academy, Sun Valley, Paranaque Colegio De Sta. Cecilia, Mamatid, Cabuyao, Laguna - College Pamantasan ng Cabuyao, Banay-Banay, Cabuyao, Laguna (BS Nursing) References: Dra. Ingrid Perez-Inciong Obstetrician Gynecologist- Annabelle Reyes-Ong Professor – STI Sta. Rosa- -