Mary Grace Tayao

I worked with several Business Process Outsourcing companies for 2 years. I address customer service inquiries in a timely manner. Give accurate and appropriate information about the customer's concern. And place follow up calls to clients to make sure concern is resolve. Good in managing large volume of calls.I collect and analyze data, complete weekly reports and present it to my superiors. Expert in building a sustainable relationship with clients account through open and interactive communication.I handled accounts for automotive, healthcare and telecommunication. Also handle customer satisfaction and retention, and people management Excellent organizational, interpersonal in oral and written communication. Good in multi-tasking, highly inquisitive, and can work with minimum supervision. I work hard to accomplish daily goals and satisfy customers, but also go frequently go above and beyond the requirement of my job.With my integrity, dedication, skills and responsible nature earn me some trophy in those company.