Mary Grace Solo

PROFILE INFO A highly experienced professional with 9 years of customer service expertise, combined with nearly 2 years of experience as an office clerk, accounting clerk, and store manager. Proven track record of excelling in diverse roles and delivering outstanding results. MARY GRACE SOLO BOOKKEEPER CONTACT WORK EXPERIENCE Quality Assurance Jul 2022 - Aug 2022 Right and Fast Delivery Services (J&T Bansalan Branch) Develop and implement quality assurance policies and procedures for high-quality customer service. Create metrics and KPIs to measure effectiveness and identify areas for Phone - Email - Address Bansalan, Davao del Sur, Philippines 8005 www.linkedin.com/in/marygracesolo EDUCATION improvement. Monitor customer interactions to ensure standards are met and conduct regular audits to recommend corrective actions. Collaborate with other teams to ensure consistent quality standards. Participate in company-wide initiatives to improve customer service and maintain up-to-date knowledge of industry trends and regulations. OFFICE ASSISTANT Feb 2021 - June 2022 Ecological Solid Waste Management My responsibilities include record-keeping for office waste collection and disposal activities, ensuring compliance with relevant regulations and policies, preparing daily time records - Bachelor of Science in Commerce for employees, issuing certificates to all business establishments, coordinating with other departments, and – Major in Management Graduate municipalities regarding waste management policies and Norte Dame of Marbel University Koronadal City, South Cotabato practices, conducting outreach and educational activities to promote proper waste disposal and recycling practices among staff and the public. MY REFERENCE Store Manager GRACE NAVARRO Mar 2018 - June 2019 The Grub People, Inc. Ecological Solid Waste Management Designate Manager Manage store operations including inventory, employee - scheduling, and customer service. Hire, train, and manage - employees, set goals and expectations, conduct performance evaluations, and address any performance issues. Monitor RICARDO GOMEZ sales trends, set sales goals, and develop sales strategies. The Grub People, Inc. Store Owner/General Manager Manage store budget, monitor expenses, ensure compliance -- with safety and health regulations, and maintain a clean and safe store environment. WORK EXPERIENCE Collection Agent | Customer Service Aug 2017 - Feb 2018 Alorica Philippines As a collections representative, my responsibilities include contacting delinquent customers, arranging payment plans, updating customer information, maintaining confidentiality, and meeting performance metrics. I collaborate with team members and participate in training programs to improve skills and achieve team goals. Data Processor | Customer Service Nov 2008 - Jul 2017 Emoney Plus, Inc. (ABS-CBN Myremit) My responsibilities include consolidating payment orders, processing remittance transactions, generating and submitting payment reports, handling inquiries and amendments, coordinating with beneficiaries and banks/couriers, updating transactions on our system, and preparing status reports for assigned tie-ups. Sep 2005 - Sep 2008 Host | In-Store Trainer TGI Friday's Kuwait Greet and assist customers courteously, answer the phone with etiquette, take bookings and process orders. Inform the manager of waiting for customers and urge them to hurry up. Be patient and calm with guests, and ensure payment before exit. Health Research Analyst Integrated Provincial Health Office Jul 2004 - Aug 2005 Research and analyze data from various sources. Develop and implement recordkeeping procedures. Prepare accurate reports on customer service, billing, and cost evaluation trends. Present status reports to management. Conduct regular site visits to evaluate operations. Organize policy guidelines, presentations, and petitions. Accounting Clerk | Billing Clerk Jul 2002 - Feb 2004 Southern Ship Handlers, Inc. Greet and assist customers courteously, answer the phone with etiquette, take bookings to maintain accurate financial records and enter daily work logs into the general ledger. Collect and sort invoices, assist senior accounting personnel, process invoices and bills for payment, contact clients about delinquent accounts and accept payments.d process orders. Inform the manager of waiting for customers and urge them to hurry up. Be patient and calm with guests, and ensure payment before exit. MY SKILLS & EXPERTISE Customer Service Graphics Design Xero | QB Online Computer Literacy Video Editing Strong Communication