Mary Grace Sabio

Dedicated Customer Support Specialist with over 15 years of experience assisting U.S.-based clients in the banking, telecom, IT, and SaaS industries. Expertise in live chat and email support, handling billing inquiries, technical troubleshooting, and user experience improvements. Collaborate with cross-functional teams, and enhance customer satisfaction through proactive problem-solving. Known for a calm, problem-solving approach, clear communication, and a proactive mindset in improving support processes. Thrives in fast-paced environments and is highly adaptable to new systems and tools.