Mary Grace Rocamora

MARY GRACE B. ROCAMORA Contact Details: Mobile: - Email:-Linkedin: Mary Grace Rocamora (linkedin.com/in/mary-gracerocamora-49502a202) Address: Poblacion 2, Villanueva, Misamis Oriental, Philippines 9002 Professional Goal To build a career that best suits to my qualifications and to develop my personal growth that can contribute and benefit the organization. Education Cebu Institute of Technology – University N. Bacalso Ave. Cebu City 6000 Philippines Bachelor of Science in Public Administration – 2019 Skills & Specializations Customer Service Specialist Technical Support Specialist MS Office Applications MS Dynamics Sales Professional Google Suites Appplications Email Management Scheduling Web and online research Cloud-based knowledge in SharePoint, OneDrive, GoogleDrive Graphic designs and photo editing through Adobe Photoshop, Photopea, and Canva Application WordPress Editor Familiar in using Slack, Telegram, WhatsApp, Jira Experience EXECUTIVE ASSISTANT – Freelance Aneu Strategies Group, Inc., WI June 2021 – Present Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf Maintaining comprehensive and accurate records Performing minor accounting duties Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters BID SPECIALIST – Freelance Aneu Strategies Group, Inc, WI April 2021 – Present •Obtain and review bid the proposal (RFI, RFQ, RFP, etc.) •Produce and deliver a compliant proposal within the customer defined timeframes. •Prepare timely, well-written response to bids on behalf of the company •Prepare bidding documents, all required and eligibility and legal documents •Lead generation services on a regular basis. BID SPECIALIST – Freelance Konveyurs LLC, LA January 2021 – March 2021 •Obtain and review bid the proposal (RFI, RFQ, RFP, etc.) •Produce and deliver a compliant proposal within the customer defined timeframes. •Prepare timely, well-written response to bids on behalf of the company •Prepare bidding documents, all required and eligibility and legal documents •Lead generation services on a regular basis. Additional Experience ADVISOR ll – CUSTOMER SUPPORT COMCAST Xfinity Mobile Services – Concentrix CVG Philippines Inc. September 2020 – December 2020 Contacting customers to discuss your company’s new services. Speaking to customers about new charges. Handling customer complaints. Maintaining customer records by updating their account information. Recommending potential products and services to suit a customer’s needs. Minor device troubleshooting TECHNICAL SUPPORT ASSOCIATE I Centurylink Technical Support – Concentrix CVG Philippines Inc. September 2016 – September 2020 Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems; Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products; Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed; Solve problems that are generally unstructured and require extensive use of conceptual thinking skills; Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’); Greet customers in a courteous, friendly, and professional manner using agreed upon procedures; Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer; Clarify customer requirements; probe for understanding; Prepare complete and accurate work including appropriately notating accounts as required; Participate in activities designed to improve customer satisfaction and business performance CUSTOMER SERVICE ADVISOR I SEARS Delivery Services – Teletech Phil. Inc. May 2016 – September 2016 Handle customer enquiries, answering any questions and queries in person, over the phone, or online Provide support and comprehensive product / service information to customers Build relationships with customers Assist customers in making purchasing decisions Look for cross-selling opportunities to increase individual purchase value and overall sales Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers CUSTOMER SERVICE PROFESSIONAL I VISA Customer Service – Convergys Phil. Inc. September 2014 – October 2015 Responsible for supporting card holder’s needs on a variety of products via inbound phone calls; Complete work according to well-defined policies and procedures while delivering a positive customer interaction, enthusiastic attitude and can ensure that customers will receive world-class service; Utilize all tools to properly support, action and document all related questions and needs; Accurately update and maintain cardholder data in appropriate databases; Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment. Compliance to Key Control and other policies, including maintaining confidentiality in secure environment. OFFICE ADMINISTRATIVE ASSISTANT Local Government Unit of Villanueva – Villanueva Misamis Oriental January 2012 – September 2014 Plan and direct the maintenance, filling, safekeeping, and computerization of all municipal documents; Issue public notifications of all official activities and meetings; Prepare ordinances, resolutions, and proclamations so that they can be executed, recorded, archived, and distributed; Respond to requests for information from the public, other municipalities, state officials, and state and federal legislative offices; Perform general office duties such as taking and transcribing dictation, tying and proofreading correspondence, distributing and filing official forms, and scheduling appointments; Coordinate and maintain office – tracking systems for correspondence and follow-up actions. Research information in the municipal archives upon request of public officials and private citizens; Collaborate with other staff to assist in the development and implementation of goals, objectives, policies, and priorities; Represent municipalities at community events, and serves as liaisons on community committees; Issue various permits and licenses, including marriage, fishing, and collect appropriate fees. Aid persons with disabilities in reaching less accessible areas of municipal facilities; Process claims against the municipality, maintaining files and log claims, and coordinate claim response and handling with municipal claims administrator. Prepare reports on civic needs.