Mary Grace Mangundaya

In my previous role as a Property Manager, I had the opportunity to work closely with a diverse range of clients, including property owners, investors, and tenants. I helped them navigate the complexities of property management, ensuring that their needs were met while maintaining the value and upkeep of their properties.

📝 FOR GUEST COMMUNICATION SERVICES

➡️Updating all the check-ins and check-outs of the day

➡️Checking if all units are ready for check-in

➡️ Handling booking requests and inquiries

PROPERTY MANAGEMENT

Maintenance Coordination

Housekeeping Coordination

Creating Listing across all OTAs

Calendar Management

Assist with lease administration, including drafting lease agreements, collecting rent payments, and managing lease renewals.

Collaborate with the property management team to ensure a seamless and exceptional tenant experience.

📝 FOR ONBOARDING PROPERTY MANAGEMENT

➡️ Optimizing my current listings to different booking platforms ( listing description, photos, house rules, amenities, etc. )

➡️ Arranging appointments for my client's property viewing

➡️ Applying for STR (Short Term Rental Application )

➡️ Sending Property Owner's Agreement ( HelloSign )

➡️Contacting Maintenance and Installer for Internet

➡️ Ordering supplies, furniture, kitchen wares, and toiletries for the unit.

➡️ Schedule for Designer and Photographer

➡️Provide all the expenses to accounting for owner's (Set-up fee, commission, tax, etc.)

➡️Create a listing for Onboard to platforms

➡️Set-up all the details for the listing

➡️ Create GUIDEBOOKS

➡️Create HOUSE RULES manual ( thru Canva )

➡️ Complete listing information

OTAs

Airbnb

Booking. Com

VRBO

Expedia

Hotels. com

Project Management Tools

Monday. Com

Notion

Basecamp

Asana

Channel Managers

Guesty

Hostaway

Hospitable

Hostfully

Property Management Software

Rentvine

PropertyMe

Appfolio

Other Tools

Google Workspace

Zoom

Slack

MS Teams

Tapi

Trello

Canva

Stripe

DocuSign

📞As a Customer Service Representative, I focused on providing great customer service by helping customers with their questions and solving any issues they had. I always made sure to listen carefully, be friendly, and find quick solutions to ensure a positive experience. This taught me the importance of clear communication and staying calm under pressure.

Here's tasks I performed as Customer Service Representative:

➡️Answering Customer Inquiries

➡️Resolving Issues or Complaints

➡️Processing Orders and Transactions

➡️Providing Product/Service Information

➡️Maintaining Customer Records

➡️Escalating Complex Issues

➡️Building Relationships

📞 I successfully handled a high volume of customer inquiries, resolving issues efficiently and maintaining a positive customer experience. One of my key achievements was improving customer retention by providing proactive follow-up and ensuring issues were resolved to the customer’s satisfaction.

💻As a Social Media Manager, I was responsible for developing and implementing comprehensive social media strategies to drive brand awareness, engagement, and conversion across platforms like Facebook, Instagram, Twitter, LinkedIn.

Here's tasks I performed as a Social Media Manager:

➡️Create Social Media Plans

➡️Make and Share Content

➡️Schedule and Post Content

➡️Engage with Followers

➡️Run Ads

➡️Track Trends and Competitors

➡️Analyze Results

➡️Work with Other Teams

➡️Run Campaigns

💻As a Social Media Manager, I helped grow the company’s online presence by creating engaging content and developing effective social media strategies. I increased our social media following and engagement by posting regularly, interacting with followers, and running successful ad campaigns.