MARY GRACE B. LALUAN
VIRTUAL ASSISTANT, CUSTOMER SERVICE
REPRESENTATIVE
PERSONAL PROFILE
I am an experienced Customer Service
Representative who is looking for a full-time
job in order to enhance my skills and gain
more experience and knowledge.
CAREER BACKGROUND
REACH ME AT:
Home:-
Mobile: -
Email Address:-Skype Id: gracelaluan
1Lower Casili, Mandaue Ciry Cebu 6014
SKILLS AND ABILITIES
● Real Estate principles
● REO Principles and Practices
● Proficient in computer Software Systems
● Phone and Email Handling
● Capable of working under time pressure
● Able to read, write and verbally
communicate
in English
Very much willing to undergo training for
skills advancement
Can work with less supervision
Experience with the following Real Estate
skills:
- CRM Systems: Podio, Salesforce, Pipedrive,
Zoho
- Leads Sourcing (Real Estate Agent and For
Sale
by Owner)
- Skip Tracing
- Appointment Setting
- Seller Lead Management
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CUSTOMER SERVICE REPRESENTATIVE,
APPOINTMENT SETTER
Rocket Station | May 2019 -November 2019
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I Training of Real Estate essentials for
Investors.
Proficient in handling objections for seller
lead calls, determining between a warm or cold
lead.
Creating Buyer's Lists
Valuation of Comps with or without the MLS
Skip Tracing
Property Management
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CUSTOMER, SALES AND TECHNICAL SERVICE
REPRESENTATIVE, CORRECTIONS EDITOR
Ruthermont Outsourcing Services Corporation | June 2016December 2017
● Handle Calls, Chat and Email
● Send email proposal and invoice to old and
new Clients
● Calling out past due accounts and late
payments
● Assist New clients on plans for Domain
Hosting package and Services
● Corrections Editor
● Apply corrections sent by Authors into the
manuscript
● Making sure that all corrections have been
applied
CAREER BACKGROUND
CUSTOMER AND TECHNICAL SERVICE
REPRESENTATIVE
Qualfon Philippines Incorporated | (July 2010September 2012
● Customer and Technical Service
Representative
● Handled both Supervisory and managerial
calls
● Provided assistance with customers having
issues with their phone service
● Handle customer complaints and resolve it
accordingly
ACADEMIC BACKGROUND
CEBU TECHNOLOGICAL UNIVERSITY-MAIN
CAMPUS
Bachelor in Secondary Education major in
Business Technology|-
CANDUMAN NATIONAL HIGH SCHOOL
Graduate| -)
