Mary Grace Gorospe

I'm resilient and emotionally intelligent professional whose career spans over 11 years in the BPO industry, where I excelled as a Customer Sales service representative and was promoted to quality sales coach. I have an ability to lead with empathy, clarity, and performance-driven insight; after intentionally resigning to prioritize family and work-life balance, I transitioned into remote roles as a Virtual Assistant, Appointment Setter, Outbound Sales Representative, and Bookkeeper, demonstrating exceptional adaptability, persuasive communication, and operational precision across diverse industries.

I specialize in translating nuanced messages between English and Tagalog with cultural sensitivity and emotional resonance, tailoring tone and style for different audiences—whether in client outreach, family conversations, or professional coaching—while continuously expanding my emotional vocabulary and cultural knowledge to deepen connection and clarity.

My skill set includes scenario-based learning, respectful boundary-setting, and practical application of industry-specific processes such as conveyancing, digital marketing, and lead generation, all supported by my proficiency in CRM platforms, scheduling tools, and financial documentation.

My strength lies not only in my technical capabilities but also ability to make communication meaningful, comforting, and effective—bringing warmth, structure, and purpose to every task I undertakes. I am a hard-working person, I am working mom and a provider.