Mary Grace Gascon

I am Mary Grace / Grace, a highly resourceful, proactive, and detail-oriented Administrative Assistant and Property Management Support Specialist with over a decade of combined experience in property management, customer service, and quality evaluation. Throughout my career, I have built a strong reputation for reliability, efficiency, and professionalism—helping companies streamline operations, enhance tenant relations, and deliver outstanding service.

My background in property management includes handling the full spectrum of administrative and leasing functions. I have successfully managed leasing processes from scheduling property tours to drafting lease agreements and verifying tenant documents. I am skilled at tenant and maintenance coordination, ensuring that requests are handled promptly by working closely with maintenance team, and property management. Additionally, I oversee rent collection and compliance tasks—including preparing collection notices and assisting in eviction documentation when needed. My ability to stay organized while balancing multiple priorities has consistently contributed to smoother operations and higher tenant satisfaction.

In addition to property management expertise, I bring extensive experience in customer service and dispute resolution, having worked with global brands such as Airbnb, Walmart.com, and Microsoft. Whether assisting customers with reservations, payments, or troubleshooting, or mediating disputes between Airbnb hosts and guests, I’ve always been praised for my empathetic communication and problem-solving abilities. My background as a Quality Evaluator further strengthened my skills in performance monitoring, coaching, and process improvement—ensuring service delivery met or exceeded company standards.

I am proficient in using CRM systems, property management software, and communication tools to maximize efficiency and accuracy. My approach combines strong attention to detail with a people-first mindset, which allows me to not only handle administrative tasks but also foster trust and positive relationships with tenants, customers, and colleagues alike.

What sets me apart is my ability to adapt and excel across different roles—whether it’s supporting property managers, coordinating maintenance, handling collections, or providing exceptional customer support. I thrive in fast-paced environments, and I take pride in being dependable, solutions-driven, and committed to delivering results that matter.

If you’re looking for someone who can bring organizational excellence, customer-focused service, and proven reliability to your team, I would be thrilled to contribute my skills and experience to help you achieve your goals.