Mary Grace Garcia
$15/hr
Health Insurance Prior Authorization Processes/ Customer Service Support
Mary Grace T. Garcia
Virtual Assistant/ Remote Work
otivated, trainable, experienced, with a positive attitude searching for a
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Remote job with a flexibility to work in the US and overseas.
Work Experience
une 2021- Present
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Prior Authorization SpecialistNKC
Health Hospital
otifies Health Insurance companies to patients’ admissions.
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Requests prior authorizations for patients scheduled radiology tests,
procedures, surgeries through insurance portals, phone, and through
fax.
July-
Admitting Clerk
North Kansas City Hospital
nters Directs, rehab patient admitting information based on Cerner
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Powerchart data, checks in scheduled wound care, maternity,
cardiology/neurology, laboratory and radiology patients through
scheduling appointment.
Casino
Food and Beverage
December 2013 -June 2016
Trainer/SupervisorIsle of Capri
unctions as a supervisor for Front of the House Food and Beverage
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department. Overseas team members, checks schedules to make sure the
department has coverage, delivers disciplinary paperwork when needed,
mentors/coachers team members. Provide training for Front of the House
and Back of the House Servsafe Managers Food Handlers, Servers
Alcohol Training, and creates and executes trainings for Cash Handling.
February 2016-July 2017
Food and Nutrition WorkerNorth
Kansas City Hospital
Rings cafeteria employees and visitors orders, stocks and maintains
the area’s cleanliness in accordance to food safety guidelines.
International
Operations QA
November 2011- September 2012
SupervisorSurvey Sampling
I nitiated pre-shift briefings for the call center agents, monitored live calls
and provided feedbacks to agents to meet and exceed clients’
expectations, made end of shift reports to be sent to the clients through
email.
September 2010 –October 2011
Project Manager
Opiniology Phils., Incorporated
oordinated with the Account Managers and the computer programmers to
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set up telephone and online surveys, managed the quotas until the closing of
the projects and communicated with the phone center department to make
sure everything is set up and done per clients instructions.
May 2007- August 2010
Market Researcher
WesternWats Phils., Incorporated
onducted telephone interviews to households and business offices.
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Catered on doing customer satisfaction surveys, product awareness, and
political surveys. Experienced calling USA and UK respondents who are
willing to share their opinions.
May 2006- September 2006
Cashier
Jollibee Foods Incorporated
ook orders from the customers, receive their payments through Point of
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Sale system.
References
Education
ebu Institute of Technology
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University
August-
achelor of Science Major in Marketing Management Focused mainly on
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the practical application and management of an organization's
marketing operations. To be efficient and effective in performing their
functions, to develop communication and analytical skills.
Specialties:
Microsoft applications word, excel, powerpoint, office, drive.
