Mary Grace Flordeliz

I am Mary Grace M. Flordeliz from Philippines with total of 7 years experience as a Customer Service Representative in a BPO industry. I have experiences as a Quality Assurance Specialist focusing on First Call Resolution, Correspondence Agent which reviews and process incoming correspondences. I have also experience working as E-commerce Phone and Email Customer Support, Lead generator for a Real Estate company and have experiences in doing Amazon to E-Bay product data entry.