BAUTISTA,
MARY GRACE E.
VIRTUAL ASSISTANT
--Santa Maria, Bulacan, Philippines
EXPERT SKILLS:
Customer Success
Supervision: Leading teams
to deliver exceptional
customer service and achieve
business goals.
Advanced Technology
Integration: Utilizing cuttingedge tools and technologies
to streamline operations and
improve efficiency.
Social Media Management:
Crafting and executing
strategies to enhance online
presence and engagement.
Process Improvement:
Identifying areas for
improvement and
implementing strategies to
enhance productivity.
Bookkeeping & Data Entry:
Maintaining accurate financial
records and managing data
efficiently.
Video Editing: Creating
compelling visual content for
marketing and communication
purposes.
Asana & Basecamp: Utilizing
project management tools for
effective team collaboration
and task management.
PERSONAL PROFILE:
A passionate and results-oriented Customer Success
Supervisor with over a decade of experience in customer
service, team leadership, and administrative support. I excel at
seamlessly integrating advanced technology with a personal
touch to drive client satisfaction and business growth. My
expertise spans from managing dynamic teams to optimizing
processes, ensuring every interaction elevates the customer
experience. Skilled in social media management, video editing,
calendar management, and bookkeeping. I am committed to
delivering exceptional service and value to clients.
WORK EXPERIENCE:
Supervisor, Customer Success Level 2
Achieve
November 17, 2021 - Present
Supervising a team of customer success
representatives, ensuring high customer
satisfaction and retention levels.
Develops and implements strategies to improve
customer engagement and service delivery.
Streamline processes to enhance team
productivity and efficiency.
Manages escalated customer issues, providing
timely and effective resolutions.
Utilizing Salesforce and other CRM tools to track
performance and client interactions.
Dedicated Advisor, Level 2
Achieve
October 5, 2017 - November 16, 2021
Guided clients through their educational journey
with personalized phone support.
Delivered expert assistance with tailored
educational program advice.
Efficiently processed payments, ensuring smooth
transactions.
Provided exceptional customer service,
consistently exceeding expectations.
WORK EXPERIENCE
EDUCATION:
POLYTECHNIC UNIVERSITY OF
THE PHILIPPINES - OUS Manila
September 2023 - Present
Bachelor of Public
Administration - Fiscal
Administration
CERTIFICATES/RECOGNITION:
Virtual Assistance and Social
Media Training with
Bookkeeping and SEO
June 27, 2024
Outstanding Supervisor for Level
2 Customer Success
Achieve
Q3 - 2023
Class Secretary
Polytechnic University of the
Philippines - OUS MANILA
September 2023 - Present
Class Publication Committee
BPAOUMN
March 14, 2024 - Present
Publication Committee
League of Innovators in the
Public Administration
Discipline
March 11, 2024 - Present
CHARACTER REFERENCE:
Mary Joy Berva
Trainer/Virtual Assistant--
Andre Kevyn Lucas
Quality Analyst--
BAUTISTA,
MARY GRACE E.
Administrative Assistant
B. Bautista Construction Services
January 2, 2016–October 5, 2017
Managed day-to-day operations, including
scheduling, email management, and travel
coordination.
Handled bookkeeping tasks and prepared financial
reports, ensuring accuracy and compliance.
Managed social media accounts, boosting the
company’s online presence and engagement.
Online Teacher
Korean Company
January 2, 2017–August 21, 2017
Delivered personalized English lessons to Korean
students of various age groups, enhancing their
language skills.
Provided detailed progress reports to students
and parents, ensuring continuous improvement
and satisfaction.
SUBJECT MATTER EXPERT
VXI Global Holding B.V, - Muñoz, Quezon City
November 9, 2015 - October 5, 2017
Provided expert guidance to customer service
teams, ensuring high-quality service delivery.
Handled escalated customer interactions,
resolving issues quickly and effectively.
Facilitated training sessions, equipping team
members with the skills needed to excel in their
roles.
SALES and CUSTOMER SERVICE REPRESENTATIVE
VXI Global Holding B.V, - Muñoz, Quezon City
September 25, 2013 - November 8, 2015
Managed customer inquiries, resolved issues, and
consistently achieved sales targets.
Built strong relationships with customers, driving
repeat business and loyalty
AEGIS SERVICES
Ortigas, Pasig City
December 20, 2021 - April 19,2013
Provided tailored financial advice to clients,
helping them achieve their investment and savings
goals.
Handled deferments and forbearances to clients.
SAVEMORE VALUE INC
Marikina City
February 21, 2009 - June 15, 2009
Secured sales transactions on check-out customers.
Assigned to treasury office to witness for assessing
every cashier’s transactions.
