Mary Grace Diones

Experienced professional with a strong background in executive support, quality assurance, team leadership, and client relations. As a Virtual Executive Assistant, adept at managing calendars, preparing meeting agendas, running daily meetings, and ensuring seamless communication through emails, invites, and follow-ups. Skilled in keeping operations organized and aligned with company priorities.

Previously served as a Senior Lead QC Team Leader/Trainer, where I trained, supervised, and motivated quality assurance analysts and team leaders, ensuring compliance with high lead quality standards and fostering a culture of accountability. With extensive experience as a Senior Quality Assurance Specialist, I conducted lead verification, coaching sessions, and quality reviews to consistently deliver accurate results to clients.

Additional experience as a Data Researcher provided expertise in lead research and data validation through platforms like LinkedIn and ZoomInfo, while my role as a Front Desk/Marketing Specialist honed my skills in customer service, marketing strategy, and social media management.