Mary Grace Derilo
Sales Agent
64 Luwasan St. San Vicente,
Sta Maria, Bulacan
-
-
About Me
To leverage my experience
in BPO as a sales agent, get a
challenging role in a
reputable organization,
where I can contribute my
expertise in sales and work
towards achieving the
company's sales goals. I am
a self-motivated and
results-driven professional
who excels in building
relationships with clients
and team members, and I
am committed to delivering
excellent customer
experience. I am seeking a
position that will allow me
to utilize my skills and
knowledge to drive revenue
growth and create value for
the organization
Skills
Meeting sales quota and
deadlines.
Problem solving
Time Management
Communication skills
Strong work ethic and
positive team attitude.
Keen to learn new skills
Experiences
ONLINE SALES SPECIALIST at 247.ai Phils. Inc.
2013 - 2022
Handling both inbound and outbound calls for a variety of purposes
such as making sales, answering customer inquiries, and fulfilling
pending orders. Additionally, the role also involves managing various
back-office tasks related to delivery inquiries, order corrections,
cancellations, and refunds. Occasionally, the position may require
working on special projects or re-working existing projects as assigned
by superiors. The ultimate goal is to provide exceptional customer
service and optimize call center performance by ensuring customer
satisfaction on every call.
ONLINE SERVICE SPECIALIST @VXI/ WESTERN UNION
2010 - 2011
The job entails handling incoming calls and assisting customers with
their money transfer transactions, as well as addressing their inquiries
related to Western Union services. Additionally, the position requires
providing initial support for any customer complaints that may arise.
The role also involves documenting and escalating issues to the
appropriate department for further resolution.
TELEPHONE SALES OPERATOR at IMS/Epixtar Phils Inc. 2004 - 2008
The job involves making outbound calls to potential customers either
to offer different credit card options (business-to-consumer account)
or free magazine subscriptions (business-to-business account) to
USbased customers/professionals in their respective fields. The
position requires delivering pre-prepared sales talks, which may
involve reading from scripts, to persuade potential customers to
consider availing of the product or service being offered.
Education
CENTERO ESCOLAR UNIVERSITY
Bachelor of Science and Commerce
Major in Banking and Finance
1999 - 2003
