Mary Grace Catubay Duque

M G C D Rome, RM 00139 ◆- ◆- P S Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering more than 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. S Punctual Mail handling Attention to detail Administrative support Customer-service oriented Verbal and written communication Telephone skills Technical support Multitasking strengths MS Office proficiency Organization skills W H Receptionist, 12/2018 to Current The Place in Rome – Rome, RM Answered telephone calls and various other callers seeking information Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Coordinated travel accommodations for guests and out-of-town visitors, including vouchers, agendas and transportation Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Sorted, received and distributed mail correspondence between departments and personnel Collected payments (Room reservations and City Tax) from guests and updated account balances Allocated room reservations from different channels like Booking.com, Expedia etc. in the channel manager (Loventis & MyAllocator) Kept reception area clean and neat to give guests positive first impression Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity Collected and distributed messages to team members and managers to support open communication and high customer service Corresponded with clients through email, telephone or postal mail Checked-in visitors and explained guesthouse's policy Receptionist, 03/2017 to 07/2019 Pantheon Caesar Relais – Rome, RM Service Crew, 02/2018 to 11/2018 Hotel Infinito – Rome, RM Receptionist (Part-time), 01/2006 to 12/2017 Legends Hostel – Rome, RM Technical Customer Care Representative, 03/2005 to 09/2005 Convergys Philippines Services Corporation – Ortigas, Philippines Customer Service Representative, 01/2004 to 12/2004 Sykes Asia G1 – Makati City, Philippines Executive Secretary, 05/2002 to 12/2003 Del Monte Motors – Quezon City, Philippines E Bachelor of Science: Computer Science, 04/2002 Adamson University - Manila, NCR L Tagalog English Italian C Design Thinking: The Beginner's Guide with Top 10% in class distinction