MARY GRACE
CATALAN
HEALTHCARE VIRTUAL ASSISTANT
Bachelor of Science in Psychology
PERSONAL PROFILE
WORK HISTORY
Professional with 7 years of experience in the area
Healthcare Virtual Assistant
of attention, service to the customer, administrative
HelloRache
area. I consider myself as a person that learns
PRESENT
quickly and perform better under pressure. I accept
with pleasure the challenges and goals that your
organization could assign me, with good handling
of the interpersonal relationships, ability to work in
teams and to solve problems efficiently.
- Chart preparation and update.
- Send referral request, lab and imaging request.
- Sending medical records request thru faxes or phone calls.
- Responding to medical records request.
- Scheduling and confirming appointments
- Calling patient for instruction/ reminders on medication.
HIGHLIGHTED SKILLS
- Conflict Resolution
- Excellent Communication Skills
Executive Admin Assistant
- Time Management & Flexibility
- Service and Support
- Strong Work Ethic
A2B2 Outsourcing
March 2018 - Decemeber 2018
- Great Attention to Detail
- Ability to handle staff and several clients project simultaneuosly.
HVA SKILLS
- Preparing meeting agenda, scheduling meeting and sending invites
- Maintenance of the CRM and ensuring all information is recorded.
- Chart Management
- Live Charting
- Phone Calls / Phone Answering Service
Virtual Admin Assistant
- Medical Records
- Medical Transcription
Your Virtual People
- Summary of Records
June 2015 - January 2018
- ICD 10 Coding
- Prescription refills
- Recruitment, Posting vacancy to job website and Headhunting
- Medical Billing
- Timekeeping, Payroll and Data Entry
- Advertising Content and Marketing Distribution
VIRTUAL ASSISTANT SKILLS
- Data Entry
- Internet Research
- Provided weekly, monthly accomplishment and financial report
Admin Assistant
- Email Inquiry and Marketing Strategy
- Expertise in MS Office & Google Product
Department of Social Welfare and Development
January 2012 - January 2015
HR ASSISTANT SKILLS
- Headhunting and Sourcing Specialist
- Posting Job to Linkedin and social media sites
- Test Administering
- Timekeeping and Payroll
- Secretary of the Planning Department
- Render administrative support (e.g filling records and data entry)
- Provide information by answering phone calls and requests.
- Generate and reconcile expense reports
- Order office supplies and book travel arrangements
ABOUT ME
Administrative support professional offering
versatile office management skills and
proficiency in Microsoft Office programs and
Customer Service Representative
NCO Philippines
July 2011 – January 2012
other software tools.
Able to juggle multiple priorities and meet tight
deadlines without compromising quality.
For 3 years working as customer service and
- Attracts potential customers by answering the inquiries
- Resolved product or service issues
- Determining the cause of the problem
- Provided the best solution to solve the problem.
collection specialist, I experienced dealing with
- Provided Technical Support to the customer
different behavior of the customers. I believe
building rapport with them is very important.
Collection Specialist
Iqor Philippines
February 2009 - June 2011
PREVIOUS EDUCATION
Bachelor of Science in Psychology
FAR EASTERN UNIVERSITY 2006
- Maintained a 2.0 GPA
- Responsible in collection calls
- Accountable for reducing deliquency for assigned accounts
- Effectively communicate and follow up with the customer
Human Resource Staff
- Finished 4 years in college
- Relevant courses include Behavioural, Dev and Social Psy
- Member of Psychology Society
Puregold Price Club
August 2007 – January 2009
- Supports Human Resources department by screening and
interviewing applicants
INTEREST
- Orienting new employees; administering test examination.
- Administering employee benefit programs.
Internet Research
Graphic Design
Human Resource Staff
Century Park Hotel
March 2006 – March 2007
Reading
- Supports Human Resources department by screening and
interviewing applicants
Travel
- Orienting new employees; administering test examination.
- Administering employee benefit programs.
Sports
