MARY GRACE CAOILI
Objectives
Seeking a position in life where I can put my skills and abilities to
use and grow professionally while remaining resourceful,
innovative, and adaptable. To add valuable assets to your
esteemed organization as an active member.
Get in touch!
Work Experience
Mobile:
Provisioning Specialist (IT Infrastructure)
Concentrix | July 2020 - December 2021
-
Email:-
Address:
138 Sta. Escolastica Village, Baguio
City, Benguet
Skills
- Knowledge in Local Area Network
- Basic network troubleshooting
- Photo and Video editing.
- Programming using Visual
Basic.NET
- Basic knowledge in SQL
- Knowledge in using ERP (SAP)
- Microsoft Office
- Customer Service with background
in phone and email etiquette.
- Responsible for the handling of circuit orders like DSL, cable, ethernet etc. with
various vendors/carriers across the globe.
- Involves completing pre-qualifications/order submissions, monitoring work
status, and confirming on-time completion of circuit orders.
- Monitor system queues (calls and emails) from vendors and make necessary
outbound calls.
- Take inbound calls from customers and end-users about concerns and
questions about their order, such as its current status.
- Make necessary escalation/s with vendors to address issues and delays with
order fulfillment and ensure service delivery is within the lead time.
Provisioning Specialist (IT Infrastructure)
IOPEX Technologies Philippines | July 2019 - June 2020
- Placing circuit order request to the assigned vendors.
- Tracking circuit order request until completion.
- Continuously coordinating with vendors via email, chat and phone and make
escalations if necessary.
- handle inbound inquiries from customers via phone or email, as well as
possible vendor inquiries on transactions.
- Take inbound calls from customers and end-users about concerns and
questions about their order, such as its current status
Personal Information
Date of Birth: October 21, 1996
Age: 25
Gender: Female
Religion: Roman Catholic
Height: 5'6
Languages: English, Tagalog, Bicol
and Pangasinense.
References
Available upon request
IT Staff
Anson Emporium Corporation | June 2017 - May 2019
- Installing, diagnosing, maintaining, repairing and upgrading all hardware and
equipment for workstations.
- Installs and configures basic OS including network properties and software
packages.
- Set up new users' accounts and profiles and deal with password issues.
- Handles minor LAN cabling tasks.
- Troubleshoot Data Errors through SQL query
- Data management using SAP system.
Educational Background
Bachelor of Science in Information System
Catanduanes State University |-
