Mary Grace Caga Anan

MARY GRACE CAGA-ANAN Hello, I'm Mary Grace Caga-anan, a seasoned professional with eight years of dedicated experience in the dynamic realm of customer service within the BPO industry. My expertise lies in managing a Travel Account, where I've honed my skills in delivering exceptional service with a personal touch. What sets me apart is not just my extensive background but also my unwavering motivation and enthusiasm for the work I do. I thrive on continuous learning, always seeking to expand my knowledge and skill set to stay at the forefront of industry trends. If you're looking for a highly motivated and adaptable professional who brings a wealth of experience and a passion for growth to the table, I'm here and ready to contribute to the success of your team. CONTACT-- Purok 1-B Barangay Puga-an Iligan City, Lanao Del Norte, Philippines 9200 EXPERTISE WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE January 26, 2015 Teleperformance - March 07, 2023 I worked on a Travel Account where we assisted customers with booking, changing, and canceling their reservations, such as flights, hotels, and activities. Our responsibilities included handling both inbound and outbound calls to ensure customer satisfaction. Additionally, we negotiated directly with our partner vendors when customers had special requests or required exceptions. I have also received training in The Global Distribution System (GDS), which is a primary reservation tool used by travel agents, including Sabre and Amadeus. CUSTOMER SERVICE SUPPORT (VOICE/CHAT/EMAIL) GDS TRAINED (SABRE & AMADEUS) DATA ENTRY BASIC PHOTO/VIDEO EDITING (CANVA) ADMINISTRATIVE TASKS CUSTOMER SERVICE REPRESENTATIVE Tech Mahindra November 2014 - January 2015 I worked for an online merchant that offers thousands of products. It is an online shopping website that aims to make purchases affordable by providing credit accounts with low monthly payments EMAIL/CALENDAR MANAGEMENT April 2011 - April 2013 SERVICE CREW Golden Arches Development Corp. (McDonald's) REFERENCES I am responsible for presenting menus to customers, taking orders, and answering questions about meal items. Additionally, I provide recommendations and serve food and beverages to customers. Janbert Evangel Rebosura Teleperformance Supervisor- Al Glenn Hope B. Tiguman Team Lead - IntouchCx- Tertiary: EDUCATION Business Administration Major in Management Accounting (undergraduate) University of Cebu - Main Campus S.Y JUNE 2010 - OCTOBER 2015 Secondary: University of Cebu - Main Campus S.Y JUNE 2006 - MARCH 2010