WORK EXPERIENCE:
VIRTUAL ASSISTANT / FREELANCER
Mary Grace
Bonete
CUSTOMER SERVICE/VIRTUAL
ASSISTANT
EXECUTIVE SUMMARY:
As a professional Customer Service
Representative, serves as the first point
of contact to resolve the customer's
concern with urgency and beyond
expectation.
Upwork
February 2021 - Present
• Part-time Web Research Assistant for Podcast Directory Listing
• Part-Time Executive Assistant handling their weekly and monthly
reports of Sales and Commissions
• Part-time Assistant of a CEO Updating their website
•Part-time Cold caller for Real Estate Company
CUSTOMER SERVICE REPRESENTATIVE
ECEnterprises Group Manila INC
April 2019-April 2021
• Phone and Email Support of an Online Store in the US that handles shipping disputes,
returns, refunds, placing orders, etc.
•Phone and Email Support that handles cold calling and scheduling a 3-way call to
inquire about patients billing to negotiate their bill.
• Live Chat and Email Support for Loan App in the US that handles the processing of
their loan, payment, payroll and App Issue.
AREAS OF EXPERTISE:
• Phone, Email, and Live chat Support
• CRM Data Processing
• Filing Management
• Basic Graphic Design
• Scheduling Management
• Web Research
•Cold calling Leads
GET IN TOUCH:-
CUSTOMER SERVICE REPRESENTATIVE
Teletech
January 2017 - April 2019
• Live Chat Support for T-Mobile Account that handles Customer billing
concerns, payment, and basic network troubleshooting.
.
ACADEMIC BACKGROUND:
BACHELOR OF ARTS IN PSYCHOLOGY
CAP COLLEGE INC-
COMPUTER HARDWARE SERVICING
GLOBAL IT -
-
REFERENCES:
• Dennise Estandarte
Supervisor
ECEnterprises Group Mania Inc.
email:-
