Mary Grace Bagang

MARY GRACE BAGANG OFFICE SECRETARY/ ASSISTANT ABOUT PROFILE Hard-working with 6+ years of experience and a proven knowledge of customer service, records management, and workflow prioritization. Aiming to leverage my skills to successfully fill the Office Secretary / Assistant role at your company. CONTACT P: - - E:-H: Block 124 Lot 6 South Sea Street. Barangay Rizal, Makati City. PERSONAL SKILLS Creative spirit Organized Time management Team player Fast learner Motivated TECHNICAL SKILLS Adobe Photoshop Microsoft Word Microsoft Excel Microsoft Powerpoint LANGUAGE SKILLS Filipino English INTERESTS Event Planning Management Photography Travel I am an experienced a clerical tasks as the assistant of Unit Manager seeking a full-time position in the field of secretarial, where I can apply my knowledge and skills for continuous improvement. WORK EXPERIENCE SECRETARY OF UNIT MANAGER PRU LIFE U.K | March 2015 – February 2018 Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. Process and record new insurance policies and claims. Interview clients and take their calls to provide customer service and obtain information on claims. Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies. Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts. Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. Collect initial premiums and issue receipts. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages Open, sort, and distribute incoming correspondence, including faxes and email. Maintain scheduling and event calendars. SALES ASSOCIATE WATSONS | July 2014 – January 2015 Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Product knowledge, Motivated seller, Service minded, Multi-tasked and able to stand for long periods. PRINTING / XEROX MACHINE PRINTWELL INC. | October 2013 – April 2014 Prepare and manage departmental budgets. Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals. Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated. Schedule or monitor air or surface pickup, delivery, or distribution of products or materials. PURCHASING ASSISTANT JJED PHILIPPINE, INC. | July 2012 – August 2013 Respond to customer and supplier inquiries about order status, changes, or cancellations. Determine if inventory quantities are sufficient for needs, ordering more materials when necessary. Prepare purchase orders and send copies to suppliers and to departments originating requests Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems. Review requisition orders in order to verify accuracy, terminology, and specifications. Prepare, maintain, and review purchasing files, reports and price lists. Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. Calculate costs of orders, and charge or forward invoices to appropriate accounts. Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications. Approve bills for payment. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing. Open, sort, and distribute incoming correspondence, including faxes and email. Answer phone calls and direct calls to appropriate parties or take messages. EDUCATION BSBA IN MAJOR MANAGEMENT RIZAL TECHNOLOGICAL UNIVERSITY | 2011 - 2012