Mary Grace Baco

MARY GRACE BACO DATABASE ADMINISTRATOR, CUSTOMER SERVICE & VIRTUAL ASSISTANT WORK EXPERIENCE Commercial Real Estate CreMap Inc.,Canada - Database Administrator March 2015 - April 2017 ● Responsible for the performance, integrity and security of a database. ● Performed with the primary objective of maintaining accuracy, with speed coming in as second priority. New Media Services, Baguio PhilippinesFreelance Email Support Agents, April 2012 - February 2015 ● Facilitate all over the ● Tasked to the site and communication with customers world through Email. communicate with members of assist in site participation. Emirates NBD Bank , Dubai UAE - Call Center Representative June 2008- April 2010 ● Maintaining a high quality level of customer service and satisfaction ● CRM system familiarization ● Assisting customer on credit card and debit card activation ●Escalating / Handling customer complaints related to transactions and bank’s service and procedures. TRAINING & SEMINAR March 16-26, 2008 Introduction of Retail Banking, Credit Cards Procedures and Policy, Selling Skills, Customer Service, First Select Sept 25, 2006 Royal Health Institute of Scotland Dubai UAE Elementary Food Hygiene International Certificate No- REFERENCE : Available upon Request SKILLS 100% 100% Customer Service Virtual Assistant 100% 100% Database Administrator Google Products PERSONAL PROFILE Hi, I'm Mary Grace ! I have strong customer service and virtual skills and passion to serve others. I am efficient, hardworking individual who is willing to be trained at all times. I am a person who always stay positive and able to work well under pressure. . CONTACT Blk5 Lot12 Villa Elena Subdivision Yati Liloan Cebu City, Philippines --Skype ID: grace.cremap EDUCATION University of San Jose- Recoletos, Cebu Philippines Bachelor of Science in Hotel and Restaurant Management June 1998 - March 2002