Mary Grace Achas
TRAININGS ATTENDED
SOCIAL MEDIA MANAGEMENT COURSE | January 2024
A course on how to handle social media platforms including Social Media Growth Strategy,
Content Creation, Graphic Design and Hashtag Research.
AMAZON SELLER VA MASTERCLASS | July 2022 - August 2022
CONTACT
View my Online Portfolio
Send me an email
View my LinkedIn Profile
Connect with me via WhatsApp
Connect with me via Skype
Elite 8-week intensive and hands-on Amazon Virtual Assistant Masterclass in the
Philippines mentored by an 8-figure Filipino Amazon FBA Seller. It is a full-pack course
focused on Private Label that teaches necessary skills from A to Z.
MY AMAZON GUY SEO COURSE | October 2022
An Amazon SEO Course to optimize front end copy and backend terms through advance
keyword research processes and phases.
HOME-BASED CONNECT | November 2022
The basics of Social Media Management, Facebook Ads, Wordpress and Shopify
SKILLS SUMMARY
Shopify Management
WooCommerce Management
Technical Support
Social Media Management
Product Research
Keyword Research
Competitor Analysis
Product Listing Creation
& Optimization (SEO)
A+ Content Creation
Inventory Management
Promotion & Product Launch
Customer Service
TOOLS
Collaboration & Communication
Slack, Discord, Skype, Zoom, Cisco
Webex, WhatsApp, Microsoft 365
(Teams, Outlook), Google
Workspace (Gmail, Google Meet),
Mattermost
Project Management
Asana, Trello, Google Drive,
Notion, One Drive, Dropbox
Virtual Assistance
Microsoft 365 (Word, Excel,
PowerPoint, One Note), Calendly,
Google Calendar, Google
Workspace (Docs, Slides, Sheets)
Software
Canva, Amazon Shopify,
WordPress, Wix, Hootsuite, Buffer,
Service-Now, Salesforce,
Freshdesk, Zendesk
Amazon VA Tools
Amazon Seller Central, Helium10,
Keepa, AMZ Suggestion Expander,
DS Amazon Quick View, SellerAmp
SAS
Security & Identity Management
Okta, Duo Security, LastPass
EXPERIENCES
Administrative VA | Upwork Client | December 2023 - Present
Responsible for managing facebook grooups using SaaS products and other
miscellaneous tasks such us research and data entry.
related
Shopify Customer Support VA | Private Client | April 2023 - September 2023
Handled customer inquiries and resolved complaints to ensure a positive shopping
experience. Providing product support and managing orders including tracking, updates,
refunds and replacement.
Amazon KDP Keyword Research VA | Upwork Client | February 2023
Responsible for conducting Amazon Best Seller scraping within the Book Category, to find
profitable keywords and niches that strategically align with specific criteria set for his
publishing brand.
Amazon Product Lister | Private Client | December 2022
Conducted in-depth keyword research to identify high-impact relevant keywords. Then
created compelling and optimized listings for Private Label and Wholesale Bundling
products to enhance visibility and conversion rates.
SUTHERLAND GLOBAL SERVICES INC.
Technical Support Representative | Rent-A-Center | May 2020 - March 2022
Provided quality technical support for software, hardware, and network connectivity issues.
Documented and resolved problems promptly.
Operations Support | Rent-A-Center | April 2018 - April 2020
Handled store processes and payroll related inquiries, benefits, and disputes courteously.
Directed inquiries to relevant departments, enhancing efficiency.
Customer Service Representative | Rent-A-Center | September 2017 - March 2018
Managed billing correspondence, clarified policies, and addressed payment matters
professionally.
Special Project | Petco | June 2016 - August 2017
Accountable for rapidly approving and processing all requests by agents for replacements,
refunds and coupons. Responded to customer emails and collaborated with store partners.
Escalation Specialist | Petco | May 2015 - May 2016
Handled escalated calls, supported new agents, and improved customer experience.
Customer Account Representative | Petco | June 2014 - April 2015
Efficiently managed customer calls, resolved product issues, and maintained high
satisfaction.
EDUCATION
BICOL UNIVERSITY | 2010 - 2014
Bachelor of Science in Information Technology
