MARY GRACE D. ACEBEDO
Freedom Park 5, Batasan Hills, Quezon City--
OBJECTIVE: Impart my potential and abilities for better career growth from an established
company that offers equal benefits and opportunities
AREAS OF INTERESTS: Financial, Technical, Human Resources, Marketing & Sales, Teaching
and Training
EDUCATIONAL ATTAINMENT:
ROOSEVELT COLLEGE
- Bachelor of Secondary Education
(Major in Physics)
ICCT COLLEGES
- Bachelor of Secondary Education
(Major in Mathematics)
NEW ERA COLLEGE
- Bachelor of Secondary Education
(Major in Mathematics)
CAINTA, RIZAL-
CAINTA, RIZAL-
COMM., QUEZON CITY-
WORK EXPERIENCES:
SULONGAN DAY CARE CENTER
PASUQUIN, ILOCOS NORTE
- Preschool Teacher-
● Teach and guide students from learning
Basic skills on reading, writing and counting
BLUE RIDGE CHRISTIAN ACADEMY
BAYANIHAN, QUEZON CITY
- Academic Tutor
April 2006-March 2012
● Teach and guide student to better apprehend
their lesson and supervise them with their
homework
ACADEMY 21 INSTITUTE
ORTIGAS CENTER, PASIG CITY
- English Instructor Associate (EIA)
March 2010 - April 2014
● Teach students on the phone with their
specified ways of learning the English language
● Make daily comment/feedback regarding the student’s
performance transpired during the class and report student’s monthly progress
CONVERGYS PHILIPPINES, INC.
DILIMAN, QUEZON CITY
- Customer/Technical Service Representative
May 2014 – August 2015
● Receive calls from customer
● Assist/walk thru customers with their accounts whether it’s online or not
● Do necessary adjustments on customers’ bill
● Note accounts what transpired during the call
No Signature Needed
BLUE RIDGE CHRISTIAN ACADEMY
BAYANIHAN, QUEZON CITY
- Academic Teacher (5 Major Subjs. & Com.)
September 2015 – April 2018
● Teach/discuss lesson to students in the classroom
● Prepare and provide activities for students in the classroom
● Prepare quizzes, tests and exams for students
● Compute/calculate students performances/grades
- Design school website and pioneer the school blended learning program
ACADSOC LTD.
HOMEBASED
- ESL Teacher
May 2018 - May 2020
● Teach students using the class tools and teach students with their
specified ways of learning the English language
● Provide positive comments about student’s progress and areas that still need
improvement
● Provide energetic, fun, and enjoyable class to get full student’s attention during
the class
AFNI PHILIPPINES INCORPORATED
BATASAN HILLS, QUEZON
CITY
- Customer Service Chat/Voice Representative
July 2, 2018 - Nov. 30, 2020
● Assist customers with billing concerns and/or process adjustments if needed
● Walked customer thru online ordering, online account, and password reset
● Trouble shoot customer’s services for internet, TV, and home phone
● Process and set up new account service activation, reactivation, and suspension
● Sales and tracking orders
● Process tickets for account and profile corrections
PERSONAL DATA:
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Born on 21st of September 1980
Married and Filipino citizen
Possesses effective and good communication skills
Fluent in English and Filipino with confident, courteous and understandable
voice tone
Has the ability to establish and maintain effective working relationships at all
levels
Pressure proven to withstand and meet intended goals and schedules
Acknowledge guidance, mentoring and training in order to become a productive
member
Responsible, dependable and willing to learn for the betterment of service and
the organization
I hereby certify that the above statement and information are true and correct to the
best of my knowledge.
MARY GRACE D. ACEBEDO
Applicant
No Signature Needed
