PROFILE
A knowledgeable, adaptable, flexible, and committed
professional with extensive experience in customer
engagement. Team player, articulate, energetic, and
results-oriented with a passion for developing
relationships, nurturing partnerships, and growing
businesses.
EXPERIENCE
MARY
GLAIZA
E-COMMERCE EMAIL SUPPORT SPECIALIST
UPWORK | NOV 2020 - JAN 2021
Utilized Shopify, Zendesk, Magento, and Notion in
responding to customer's inquiries about order
status, returns, product feedback, refunds, and
promotions.
AMERICAN EXPRESS CUSTOMER CARE PROFESSIONAL
HINDUJA GLOBAL SOLUTIONS | FEB 2016 - OCT 2019
FRANCISCO
CUSTOMER SERVICE
PROFESSIONAL
Exceptional billing and general customer success
support adhering to American Express Philosophy.
DIRECTV CUSTOMER SERVICE ASSOCIATE
CONVERGYS CORP | MARCH 2010 - SEPT 2015
Extraordinary customer satisfaction via phone, email,
and live chat for international broadcast satellite
service providers.
AMAZON CUSTOMER SUPPORT SPECIALIST
NCO GROUP | SEPT 2008 - FEB 2010
CONTACT
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Delivered remarkable support related to product
inquiries, payment, order status, return, refund, and
promotions in a fast-paced environment.
-LIVE:.CID.49E3EAD8CA8EC17D
RIZAL, PHILIPPINES 1860
EDUCATION
BACHELOR OF ARTS, ENGLISH
UNIVERSITY OF RIZAL SYSTEM RODRIGUEZ | 2002 - 2006
SKILLS
Zendesk
Shopify
Magento
Slack
Drop-shipping
Recruitment
Virtual Assistant
Email and Live Chat
Billing Specialist
Appointment Setting
