Mary Gichuki

Highly organized and detail-oriented Virtual Assistant with 3+ years of experience providing top-notch administrative, customer service, and operational support. Proven skills in email management, scheduling, data entry, and project coordination.

Work Experience Highlights:

• Independent Contractor: Provided comprehensive administrative support to a team of 5 executives, including calendar management, travel arrangements, and meeting coordination.
• Successfully streamlined scheduling processes, resulting in a 15% reduction in scheduling conflicts.
• Crystal Manufacturers: Delivered exceptional customer service via email and phone, resolving over 90% of customer inquiries on the first contact.
• Developed and implemented a new customer support system, improving response times by 20%.

Proficient in Microsoft Office Suite, Google Workspace, Communication Tools like Slack and Zoom, and Project Management Tools like Trello and Asana. Dedicated to exceeding expectations and delivering high-quality work. Available for full-time employment.

I look forward to discussing how I can contribute to your team's success!