Mary Ghrace Lustre

MARY GHRACE BERDIDA LUSTRE E-Commerce Representative Customer Service Representative Onboarding Specialist EDUCATION Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. CONTACT [ University of Caloocan City ] -) Bachelor of Science in Business Administration Major in Human Resource and Development Management [ Caybiga High School ] (2008 -2012) Supreme Student Government Representative (Grade 7 to Grade 9) School Theater Actress Oratorical Contest Representative SKILLS PHONE: - SKYPE ID: live:.cid.13824d516a63d688 EMAIL:- • • • • • • • • • • Salesforce CRM Customer liaison Sales strategies Fraud identification techniques Computer literate Shopify Drop Shipping Go High Level/GHL Amazon FBA/FBM E-commerce WORK EXPERIENCE February 2023 to Hunnee Commerce LLC January 2024 Oklahoma City, OK 73106 ONBOARDING SPECIALIST/MEMBER SUCCESS spearheaded the creation of a warm onboarding environment for new hires, organizing impactful orientation sessions and facilitating team introductions. Executed a spectrum of administrative tasks during onboarding, from assisting in paperwork completion to providing necessary documentation, ensuring a seamless integration into company policies and procedures. Played a pivotal role in guaranteeing new hires' comprehension and adherence to company policies, legal requirements, and industry regulations. • • • Mastering E-commerce Representative • Customer Service Excellence: Proven ability to deliver exceptional service efficiently. • Product Knowledge: Familiarity with a diverse range of products for detailed customer guidance. • Multichannel Communication: Proficient in managing customer interactions across various e-commerce channels. Problem Resolution: Adept at identifying and resolving issues promptly. • October 2022 to January 2023 C3 Customer Contact Channels Bonifacio Global City, Taguig City, Philippines Ambetter Healthcare Representative • Conducted thorough research on coverage and premium options, obtaining vital information to specify insurance types and coverage levels. WORK EXPERIENCE July 2022 to October 2022 AFNI Philippines Quezon City, Philippines Farmers Auto and Home Insurance Representative • • August 2021 to July 2022 Convergys/Concentrix Quezon City, Philippines United Airlines Loyalty Program Specialist • • • August 2020 to May 2021 Skillfully and patiently explained coverage options to potential policyholders, surpassing team goals through strategic partnerships. Analyzed customer needs and provided comprehensive solutions, monitoring clients' insurance coverages. Established a loyal client base by using excellent listening and research skills, along with a deep understanding of travel budgets. Organized and presented detailed itineraries, including travel dates and airline information, for clear communication with customers. Provided high-level guest service by consistently surpassing client expectations, going the extra mile to meet their needs, and quickly resolving any issues. Convergys/Concentrix Cebu City, Philippines CITI Bank (The Home Depot) • • Provided comprehensive and supportive customer service, explaining bank services, financial products, and applicable fees. Responded to customer inquiries and updates, consistently delivering exceptional service. WORK EXPERIENCE September 2019 to February 2020 VXI Panorama Quezon City, Philippines AT&T Direct TV • • May 2019 to September 2020 Oversaw interactions between computer systems, communication methods, and devices. Conducted research on network products, services, protocols, and standards, monitoring and troubleshooting problems. ALORICA Philippines Quezon City, Philippines Barclays Fraud Analyst • • Reviewed transaction monitoring reports for suspicious activity, engaging with other banks and financial institutions about reports of fraudulent behavior. Conducted client questioning with finesse, ensuring a thorough investigation without making clients feel interrogated.