Mary Erolyn Garcia

MARY EROLYN ALARCON - GARCIA Phase 9 Block 24 Lot 25 Carmona Estates Brgy. Lantic, Carmona, Cavite Mobile no. (-; Landline: - Email Address:-Skype ID: maryeg216 WORK EXPERIENCE PROFESSIONAL PROFILE   Strong background in Marketing, Business development and project management.   Adept at accomplishing multiple tasks; work well under pressure   Motivated and self-directed team player; able to easily build rapport with team members and clients.  Acquire skills quickly and successfully take on new challenges. JROOZ REVIEW CENTER * Senior Marketing Associate August 2015 – Present Duties & Responsibilities - Dealing with JRooz partners such as consultancy/ migration firms, local and international recruitment agencies. - Assisting the partner’s candidates on their IELTS review programs (from enrolment, schedules, and up to their IELTS exam registration). - Closely monitoring the candidate’s progress and attendance for weekly reporting and client meeting. - Answering queries for both partners and candidates regarding the IELTS review. - Scheduling the monthly internal events and promos - Conceptualizing online material for promotions - Developing additional promotional events and ideas for JRooz Partners. - Working closely to the testing centers (IDP or British Council ) for the registration of the candidates to their IELTS regular and UKVI examinations. - Negotiating workshops and other helpful seminars as an extra mile to our partners. - Meets weekly sales targets and maintains a high customer satisfaction. -- Continuing to develop Closely monitoring the and explore other marketing promotions, and strategies as part of project management. AMERICAN ENGLISH SKILLS DEVELOPMENT CENTER INC. * Marketing Consultant May 2015 – August 2015 Duties & Responsibilities - Identifying and following up new business opportunities/sales leads, through market research, cold calling, networking through social media and other strategies. - Setting and scheduling meetings, appointments, service demos and other marketing opportunities with current and prospective clients. - Communicating AE’s training packages to new and existing prospective clients. - Developing and designing email marketing collaterals. - Attend to client(s) incoming calls. - Write sales report and feedback to the management through weekly meetings and other means. - Contribute to maintaining strong relations with clients. - Attend to client’s inquiries and requests. - Facilitate Pre-assessment and training on-demand. - Maintain high standards of service and client(s) satisfaction through faithful and diligent implementation and enforcement of company set of rules and standard policy. - Will enforce and ensure adherence to company policies and procedures of all AE Inc. staff. JROOZ REVIEW CENTER * Business Development Officer October 2013 – January 2014 Duties & Responsibilities - Locates or proposes potential business deals by contacting partners; discovering and exploring opportunities. - Screens potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluating options; resolving internal priorities; recommending equity investments. - Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals. - Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Updates job knowledge by reading professional publications; maintaining personal networks and participating in professional organizations. * Sales and Marketing Manager May 2013 – September 2013 Duties & Responsibilities -Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. - Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. -Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand. - Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans. -Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. - Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development. - Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities. - Provides information by collecting, analyzing, and summarizing data and trends. - Protects organization's value by keeping information confidential. - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Accomplishes marketing and organization mission by completing related results as needed. * Marketing Associate September 2012 – April 2013 Duties & Responsibilities - Assist the Sales and Marketing Manager in implementing marketing plans. - Propose marketing strategies to boost the number of enrolees. - Develop and maintain company accounts. - Assist the Marketing department in special events. - Establish rapport to students, consultancy firms and agencies. - Prepares and submits weekly reports - Promoted as Sales and Marketing Manager within the seven (7) months after joining the company. APAC CUSTOMER SERVICES (Call Center) *Pre – booking and Post Booking Representative Handled the HOTWIRE inbound account (Travel reservation account) October 2007 – July 2008 Duties & Responsibilities - Verify, edit, and review the past and present bookings of the customer. - Helping the customers to find great deals and packages that offer good accommodation and rates. - Contacts the Airline, Hotel, and Car rental agencies to request or clarify and confirm the customer’s reservation. - Giving them the correct information on the reservation that they want such on their flights, hotels, car rentals and if they want to purchase additional travel insurance. - Walking through the customers in booking online if they want to do it on their own. - Getting the correct information to provide the correct amount for the refund or want to make any changes on their scheduled reservation. VISION - X INTERNATIONAL (Call Center) *Inbound Customer Service Representative Handled the NEWPORT NEWS inbound account (Fashion account) September 2006 – October 2007 Duties & Responsibilities - Understands and assist the customers into their needs. - Respond to all questions and complaints correctly. - Getting their orders precisely and efficiently. - Giving them the correct information they want and recommend other options that they could get. - Up-selling and soft-selling is must to the account. *Outbound Customer Service Representative Handled the VONAGE outbound account (VOIP service). May 2006 – September 2006 Duties & Responsibilities - Handling the customers very professionally. Ensuring the quality service of the call from the time the customer was called, probed and sold the service. - Manage to answer the questions of the customers. - Informing the customer about the benefits and the requirements of the service. - Calling all the former customers to have them back and sign up again with Vonage. - Knowledgeable unto the VOIP service is a must to a representative like me to handle the questions of the customers with compliance and not misleading them on any information. On-the-Job Training IDEAL MINDS CORPORATION (Production Assistant) April-May 2004 Duties & Responsibilities - Assist the Production Manager on all the production sequence. - Helps to plan the newest episodes. - Coordinates with the talents/artists on their time and place schedule beforehand. - Keeping the data and files updated and organized. - Observing the proper code of ethics on Media. EDUCATIONAL BACKGROUND Tertiary: - DE LA SALLE UNIVERSITY – DASMARIÑAS Dasmariñas, Cavite Bachelor of Communication Arts Secondary: - LA CONSOLACION COLLEGE – BIÑAN Sto. Tomas Biñan, Laguna ST. BENEDICT COLLEGE – ALABANG Alabang Hills, Alabang, Muntinlupa - Primary: - ST. BENEDICT COLLEGE – ALABANG Alabang Hills, Alabang, Muntinlupa TRAININGS ATTENDED • ISO 9001:2008 Internal Quality Audit Seminar • ISO 9001:2008 Awareness Seminar • 5’S Seminar • Pre – Employment Orientation Seminar – DOLE&POEA • Outbound Training Program (VXI ) • English Proficiency ( VXI /APAC ) OTHER SKILLS Achieved computer proficiency knowledge of Microsoft Word, Excel, PowerPoint, and all Internet functions; can speak and understand English and Filipino languages fluently; Promoted products and services. Initiated sales; Knowledgeable in Photography, Media Production, Advertising and Public Relations.; Knowledgeable on customer care service and can easily build rapport towards the clients; Promoted products and services ; Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism. REFERENCES Will be provided upon request. I hereby certify that the above statements are true and correct to the best of my knowledge and belief. Mary Erolyn Alarcon - Garcia Applicant