Mary Erica Mendoza

I’m a dedicated customer service professional with over two years of experience supporting clients across tech and finance industries. Throughout my career, I’ve developed strong problem-solving skills and a genuine passion for helping people overcome challenges. Whether it’s troubleshooting technical issues, answering detailed questions, or guiding customers through upgrades and services, I focus on providing clear, empathetic, and personalized support that builds trust and long-term relationships.

My experience includes working in both business-to-business and direct customer support roles. I’ve handled complex technical queries, managed escalations, and collaborated with senior-level partners, which has sharpened my ability to communicate effectively with a wide range of people. I’m comfortable working in fast-paced environments where attention to detail and quick thinking are essential.

In addition to my customer service skills, I have a solid technical foundation. I work from a powerful home office setup featuring an AMD Ryzen 7 5700X processor, 16 GB of RAM, and an NVIDIA GeForce RTX 4060 Ti graphics card, along with two Samsung monitors. This setup enables me to multitask efficiently, stay organized, and maintain productivity throughout the day.

One of my key strengths is my ability to understand customer needs beyond the immediate issue and offer solutions that add real value. I believe that effective support isn’t just about fixing problems but about creating a positive experience that encourages loyalty. Whether that means proactively addressing concerns before they escalate or gently suggesting additional services that benefit the customer, I always aim to contribute to retention and satisfaction.

I’m also highly adaptable and comfortable working remotely, which has taught me self-discipline and strong time management. I’m confident in my ability to manage my workload independently while staying connected with my team and customers.

Outside of work, I enjoy staying curious and learning new skills, especially in technology and digital tools, which helps me stay up to date with industry trends. I’m excited to bring my experience, technical know-how, and customer-first mindset to a new role where I can continue growing and making a difference.