Mary Effiong Ekpo

About Me

I’m Mary Effiong Ekpo, a dedicated and experienced Customer Support Representative with over 8 years of proven success in delivering exceptional service across the banking, administrative, and virtual support sectors. My career began at Access Bank PLC, where I refined my communication, problem-solving, and client relationship management skills in one of Nigeria’s busiest financial environments. There, I learned the importance of professionalism, attention to detail, and providing customer-centric solutions—qualities that have remained central to my work.

Throughout my career, I’ve consistently helped businesses build stronger relationships with their clients by offering timely, efficient, and friendly support across multiple channels—email, phone, and chat. My experience extends to calendar management, appointment setting, lead generation, virtual project support, and back-office administrative assistance. Whether I’m resolving inquiries, onboarding new clients, or following up on leads, I ensure every interaction is handled with care, clarity, and empathy.

I further honed my remote work and digital communication skills through professional training with Digital Skill-Shop Academy, where I developed a strong foundation in Customer Support, Appointment Setting, Lead Generation, Project Management, and Real Estate Consulting. This has allowed me to transition confidently into remote customer-facing roles where I can blend my interpersonal skills with modern digital tools.

I am proficient in Google Workspace, Trello, Slack, QuickBooks, LinkedIn Sales Navigator, Apollo.io, and ChatGPT, and I use these tools to keep operations organized, automate repetitive tasks, and track customer needs efficiently. My current responsibilities include providing email/chat support, scheduling meetings, managing follow-ups, and supporting virtual teams with client engagement and retention.

In addition to my HND & OND in Accounting, I’ve obtained key certifications in IT Support & Remote Work Tools, Business Management & Leadership (CIML), HSE Competency (Level 3), SAP ERP, and Exceptional Customer Service. These credentials have enhanced my professionalism, attention to regulatory compliance, and ability to handle challenges with confidence.

What sets me apart is my ability to adapt, remain composed under pressure, and maintain a positive, solution-focused attitude. I believe great customer support isn’t just about answering questions—it’s about creating trust and ensuring clients feel heard, valued, and supported.

If you're looking for a seasoned, tech-savvy, and detail-oriented Virtual Assistant and reliable Customer Support Professional, I’m here to help you treat your business with care, strengthen your customer relationships, and streamline your support systems.