Mary Cris Veloso

Mary Cris Veloso Veloso Compound, F Zapanta, Villagonzalo 1, Brgy Tejero, Cebu City, Cebu, Philippines, 6000 Skype:-/Mary Cris Veloso Email:-Mobile: - Skills • Ring Central, Dialpad and Freenvoice Set-Up (VoiIP) and Management • Livechat Set Up and Management • Gsuite management • Calendar Management • Email management via GSUITES, Outlook • Slack management • Salesforce Navigation/Management • C2 English Proficiency • Excel Proficient (VLOOKUP, PIVOT etc.) • Google Docs • CEET Evaluation for English Communications evaluation • Classroom/Training Facilitation • Content Writing • Transcription • • • • • • • • • • • • • Data Analysis Data Scraping Boolean Search String Power point Presentation Process Documentation Property Management Zendesk Propertyware Showmojo Rentler FB Marketing Chatbot Development (manychat) Email Marketing (MailChimp) Work History Relationship Hero Relationship/Life Coach - Professional Service by appointment (December 2020-July 2023) • Conduct live 1-on-1 and/or group video coaching sessions to help clients overcome their dating and relationship challenges. • Analyze behavior patterns and strategize routines and exercises to manage and/or change such behaviors into healthier ones to help clients achieve their goals. • Analyze communication challenges coach effective communication styles. • Construct effective communication between parties to ensure clarity of message and comprehensibility with consideration to receiver’s communication style and challenges. ACADSOC Process Trainer February 2020 – September 2020 • Conduct Process training to new hired tutors • Conduct coaching and follow up on trainees endorsed for retraining • Real Time reporting f trainee’s development in a 3-day period Datafox (Oracle) DATA Annotator and Reviewer – August 2019 to June 2020 (40 hrs/week) Schedule: 8PM-6AM Mnla Time • Research company and location relationship and history • Quality Analyst • Boolean search strings • Data Scraping • Webinar Facilitation • Google Document/Spreadsheet/Forms VISA Case Manager April 2019-July 2019 Careerchina (HomeBased) Schedule: 10PM-8AM Mnla Time • Process Development • Training and Development • E-mail management • Profile Management • Candidate Sourcing (English Teachers to relocate to China) • Candidate Interviews • Candidate Assistance Call Center Operations Manager, Recruitment and Training March 2018 – March 31, 2019 GrandTeton Professionals (Home-Based) Schedule: 9PM-9AM Mnla Time • Production, Call handling and Support Training Call Center trainees (Philippines and Venezuela) • Talent Sourcing • Talent Interview • Training Development to improve customer service quality • Payroll monitoring and review • Quality and Service Control • Salesforce Management • Address employee complaints and generate tickets for system failures and challenges (FreeVoice portal and app, SalesForce). • System Tool Management • Coaching and monitoring for employee development. • Process Development and Process Document creation • Training Curriculum Development • Training material development • GMAIL Admin management (Management of company emails/GSUITES) • Email Management • Social Media Management AT&T Product-Ready-Trainer and Communications Trainer March 2017 – March 2018 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Administrative Task • Candidate Assessment • Appointment Setting via Outlook (Read• CEET (Communication Skill) Evaluation Outs, Playbook discussion, meting markers) • Chatroom Management • Audio Transcription • Classroom Facilitation via Socratic questioning approach • Email Management • Data Analysis • Data Extraction from online sharepoint • Deep Dive Analysis/Root Cause Analysis • DISC Assessment • DOPE Assessment • Excel programming • Floor support • Quality Evaluation • Supply Management • Survey Generation via Surveymonkey and quickconnect • Talent Development through coaching with Data Driven Analysis • Tool Access Request/Application • VLOOKUP, PIVOT Analysis, COUNTIF, IFERROR, LARGE, RANK, etc. Escalations Desk Manager 10/2015 - 03/2017 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Chat room management/Crowd Control • Process Investigation • Complaint Management • Product Investigation • Email Management • Staffing Management • Extract Data from online sharepoint • Task Delegation • Inbound and Outbound Calls • Output reporting Technical Support Representative01/2014 - 10/2015 Convergys Philippines Services Corporation – Quezon City, NCR Schedule: 10PM-8AM Mnla Time • Bridge mode set up / walkthrough • Inbound call • Call Sorting • Modem Installation/walkthrough • CAP Navigation • Outbound call • Client Mail set up • Port forwarding • CRM Navigation Freelance Researcher and Writer 2011 -2012 Ultimus Research • Content Writing • Essay Review • Online Research • • Proofreading Facebook Advertising Education ELEMENTARY Tacloban Angelicum Learning Center- Tacloban City, Leyte, Philippines 6500 HIGH SCHOOL Leyte National High School- Tacloan City, Leyte, Philippines 6500 Good Shepherd Cathedral School -) Quezon City, Philippines COLLEGE Bachelor of Science: Business Administration Multi major in Commerce Saint Paul School of Business and Law- Palo, Leyte -) Majors in: Accountancy Banking and Finance Management Marketing Bachelor of Science: Accountancy -) NCBA Fairview- Quezon City, NCR, Philippines Bachelor of Science: Nursing -) REMEDIOS TRINIDAD ROMUALDEZ ELEM. SCHOOL- Tacloban City, Eastern Visayas, Philippines 6500 CERTIFICATION and TRAINING • CEET (Communication Evaluation Tool) Certified - February 2018 • Excel Certified (CFI) - March 2018 • FBA and AMAZON Listing Training with Legendary VA- October 2019 • Property Management (Five Star) – March 2020 • FB Marketing, Chatbot, Email marketing, Wordpress and Photoshop training – High Five, March 2020 Reference: Misty Burrel, Marketing manager for GrandTeton professionals-