Mary Collin Therese Jalagpas

Mary Collin Therese Jalagpas Iloilo City, Philippines Mobile #:-/- | Email Address:- WORK EXPERIENCE July 2020 – April 2021 Customer Service Representative Transcom | Iloilo City, Philippines  Administrative support for the office and sales management  Customer service to internal and external customers via phone  Resolves customer support challenges in a time-critical environment using problem solving strategies July 2021 – Nov 2021 Freelance General Virtual Assistant & Appointment Setter Air Duct Cleaning Company | Orlando, Florida  Provides administrative support to ensure efficient operation of office  Conduct cold calls and generate lead from calls  Provides information by answering inquiries and requests  Completes operational requirements by scheduling and assigning administrative projects and expediting work results. SEMINARS ATTENDED 2020 Receiving and Responding to Workplace Communication TESDA – Technical Education and Skills Development Authority EDUCATION 2019 – Present University of San Agustin (College) Iloilo City, Philippines Bachelor of Science in Psychology 2017 – 2019 St. Paul University Iloilo (Senior High-School) Iloilo City, Philippines STEM - Science, Technology, Engineering and Mathematics 2013 – 2017 St. Mary’s Academy of Iloilo City Inc. (Junior High-School) Iloilo City, Philippines 2006 – 2013 St. Mary’s Academy of Iloilo City Inc. (Elementary) Iloilo City, Philippines AWARDS 2018 With Honors St. Paul University Iloilo | Iloilo City, Philippines 2019 With Honors Service Award Outstanding Performance in Work Immersion St. Paul University Iloilo | Iloilo City, Philippines SKILLS Languages English, Filipino Technical Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Basic Canva Computer Literate Effective adaptability to new and emerging technologies Communication Articulate thoughts and ideas clearly and effectively in written and oral forms Pleasing personality Ability to demonstrate integrity and ethical behavior, act responsibly with the interests of the larger community in mind, and ability to learn from mistakes. REFERENCES Cesar Consorte Head of PEDC Mobile #:- Robert Foerster Retired Philippine National Police Mobile #:-