Mary Christine Esporzado

CONTACT- MARY CHRISTINE ESPORZADO -#144 Purok Sawmill 3, Barangay Bata, Bacolod City Negros Occidental Philippines 6100 EDUCATION PROFILE To work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization. WORK EXPERIENCE 2013 - 2014 STI ( COLLEGE UNDERGRADUATE ) Information Technology 2009 - 2013 BATA NATIONAL HIGH SCHOOL Secondary 2003 - 2009 BATA ELEMENTARY SCHOOL || Elementary SKILLS Hardworking Self-motivated Quick Learner Ability to work under pressure Excellent at teamwork LANGUAGES English Filipino Hiligaynon Customer Sales Representative Ava’s May 2024 - December 2024 • Understand customer needs through cost-benefit and needs analysis • Educate customers on products through calls, presentations, and trainings • Maintain positive business and customer relationships • Reach sales quotas and other agreed-upon saels targets Customer Service Representative IQor February 2023 - April 2024 •Dealing with gas and electricity.in the credit and collection department, l assisted customers ni setting up payment arrangements for their past due balances, offering them instaliment options for monthly payments and reconnecting electric service remotely. •Calting customers regarding their balances, offering payment arrangements, and ensuring the accuracy of account processes. fI discrepancies were identified, such as errors in payment arrangements, we took steps ot rectify them promptly Customer Service Representative Concentrix July 2021 - May 2022 •Assisted customers with product-related questions, feedback and complaints. • Tracked trending issues and prepared reports for supervisory team to address repeated concerns. Customer Service and Sales Represenative IQor June 2019 - July 2021 • Evaluated issues and concem to determine importance and urgency, prioritising and escalating complaints to manager •Addressed customer queries to provide information regarding product specifications and uses. Customer Service and Sales Represenative AiMedia October 2018 - June 2019 • Implementing effective marketing strategies to sell new insurance or modify existing ones •Contacting potential clients, assess their needs, and offer suitable protection plans.